Crunch Fitness - Fort Myers

"My father and I wanted to workout together while he was visiting from out of town so we explored local Gyms and Crunch Fitness unfortunately ended up being the place we chose to go. Our first day there we tried to signup for a weekly pass because we knew we would not keep the membership going for even 2 weeks (he was only in town for a week). Upon trying to do this we were persuaded by the employee at the front desk to sign up for a month to month membership instead of the weekly. We specifically asked her "If we do what you're suggesting and we cancel a week later will we be hit with any other fees like an annual fee?" her response was very clear that "No if you cancel within the first month you will not be charged ANYTHING ELSE." This ended up being a complete lie as when we tried to cancel the membership the Gym owner (Ryan) told us we signed the agreement and its our fault we are in this situation. She took zero ownership for her employees lying to us to coerce us into the monthly subscription (probably because Ryan trains them this way) and did not seem to care about fixing the situation one bit when I came into the gym. We were forced to pay an extra $100 just to cancel our membership which shows me the owners really only care about their bottom line and not their cutstomers. If you don't want to get duped into overpaying for a gym membership then AVOID THIS PLACE AT ALL COSTS."

"While we like the gym they have charged us over $4,000 in charges even though we cancelled are personal trainers. The managers are clueless. They tell us we are cancelled. But new $600 charges today. This is now fraud which is theft. Rashad the regional manager through the onsite training manager basically has said screw you. Numerous fraud charges filled with Visa. I think it is now time to file a complaint with the Sheriff."

"I switched my gym membership to Crunch because the Planet Fitness S. Tamiami Trail is filthy. I liked the equipment but after repeated complaints of how dirty it was, noting changed. I joined Crunch and have been very pleased. Plenty of equipment, free weights and classes. Friendly staff and trainers. I have to say I am very pleased with my decision to make the switch."

"6 year member. Couple years ago this gym was sold to a new owner and they fired all the old staff, who were not capable, and have turned this gym around. The new manager is engaged, fixing equipment, refurbishing, expanding membership and hiring competent trainers. Great experience with only downside being this strip mall’s ongoing sewer issues. The locker and restroom facilities need to be cleaner/renovated to make this gym fundamentally better. Could also use a few more pieces of high demand equipment like the cable multifunction machine. Thank you new owner for your ongoing investments and upgrades- keep going! Meanwhile, thank you Ryan, Dominic and staff for your efforts!"

"I’ve been coming to this location once or twice a year for the past 6 or 7 years. The gym was always decent- kinda slow and ok selection of equipment. Over the years I started to see the equipmemt age and not be maintained properly and the level of cleanliness was in rapid decline. Fast forward to now and my most recent experience exceeded expectations. I was greeted by a very friendly staff member named Ryan who quickly got we set up with what I needed. I came in on a 3 day pass and what I noticed each of those 3 days was a high level of customer service amongst all staff members, respectful and friendly patrons, and a very clean facility which as a gym owner, I always appreciate seeing as it represents pride in the workplace and a ‘we care’ attitude towards its members. All around great experience and very much looking forward to my next visit."