St Marks Surgery Center LLC

"I arrived a little early, no problem. Receptionist who registered me was polite and friendly. Nurse brought me back for prep, she was communicative about everything she was doing and friendly which made me comfortable. Recovery was equally as caring and friendly. I asked them hold my hand ( I have a bad right foot, balance is an issue) no problem. She held my hand all the way to the car. I would go here again. Kudos staff at St. Mark's!"

"Rudest appointment scheduling I've ever experienced. Got a text dictating the time would be 7:15am. It didn't work for me so I pushed the reschedule button. Got a call from the appointment person later in the day who stated my appointment would be at 8:00am. No choice of time or options. I explained I live 45 minutes away from the facility. She then stated the latest I could get was 8:10 am, like she was doing me a favor. If they were doing the surgery pro bono, then maybe that would be justified. But I'm a paying customer and a little customer service is warranted."

"My Husband had eye Surgery 9 19-22 we got at nine am. Took my husband back for surgery 10 am. He asked the nurse who came to get him if I could stay in the waiting room. She was very nice and said yes. I went to restroom the girl at the desk told me I had to go outside I told her the nurse told me I could wait for him inside waiting room. She got very loud and said Missie I told you to go outside The nurse told me he could be two to three hours in surgery I told the girl behind the desk our air-conditioned had gone out She said again very loudly go out side She had a very bad cough and not wearing a mask she was eating had her mask off I went outside and sat on the curb in ninety degree weather. She has black hair heavy Italian nothing against her being Italian my husband is Italian just don't have her name trying to describe her I have a bad back getting surgery in 2 days I have never been talked to like that and made to wait outside in the heat for 2 Hours Please have some one do something about this person treating me like this All of the other employees were nice. I would never go back there as long as she is there I was told she has had other complaints against her What Bussines would make u stay outside and wait for hours. Also some one coughing so bad you could hear it in her chest also eating at her desk. I told her I was going to tell my Doctor she said no one was Going to talk to her like that and very loudly and for me to get out. Please Management take care of this."

"I had orbital blowout fracture surgery yesterday at St. Marks . Once checked in the entire staff was very nice and listened intently on any issues I had about my surgery. Most importantly the anesthesiologist was excellent in giving me the right mix of meds so I didn’t suffer the nausea issues I have had in the past . The best experience yet and I highly recommend this surgery center . Dr. Laquis did a great job with the procedure also . Brian"

"Surgery done on 9-6-2022, this facility is top notch, everyone from the front desk, receptionist, nurses, anesthesiologist, Doctors and surgeon's were absolutely the best!!! Compassionate, Caring, Excellent Communication and a very clean facility. Huge Shoutout to my Surgeon Dr. Padilla for his astounding work... Keep up the great work everyone. Lynette Lorenz."