Subway 20505 South Dixie Highway, Cutler Bay, FL 33189

"Everything was awful, and the customer service was terrible as well. The Cuban girl who serves us was really mean , the sandwich barely had chicken and also the chicken was cold( I ask for toasted sandwich ) , and there is not even refill for the drink ( she even laughed at me when I ask for it). I know they are trying to save money, but they don't have to be so stingy with food. In the end, we are paying for that. Never come back again."

"This was the absolute worst experience I’ve ever had at a fast food restaurant. Both women at the counter were very rude and disrespectful. The food was cold and at first they told me know that they wasn’t going to remake my order. I continue trying to explain before they said some things in another language, which I believe was about me, as they giggled a monks each other. My bread was left unattended for over several minutes as they call security on me for no apparent reason. When security arrived on the scene. Nothing was even said to them by the staff. The security guy even asked what was the purpose of them coming over here. They finally made the sandwich after 15 minutes of sitting there. The sandwich was cold again and they did not want to give me the receipt or the number of the store. Does anyone have this franchise owner telephone number? Or email?"

"Terrible customer service, but by far my biggest complaint is that nothing there is fresh. The bread is stale , the cookies are hard and don’t taste fresh. NONE of the vegetables are fresh. The store in general doesn’t look very clean. Overall an awful experience. I stopped going there many years ago for that reason, stopped in today out of pure necessity because I was in a rush… instantly regretted it and remembered why I stopped going. Definitely never again!!! If I could give it a negative 5 stars I would ."

"The manager Paola, is extremely rude. I am not surprised to see other awful reviews about her service. The whole process of making a sandwich was just unbelievably rude as her facial expressions and tone were nasty and disrespectful. Upon paying for my sandwich, I tried to use a coupon which she said she could not process because it had already been used. I had received that coupon in the mail earlier in the day so there is no way it could have been used. I asked her if there were other alternatives such as maybe ordering online to which she just said “what?! The coupon doesn’t work!” I tried using the coupon online and low & behold the coupon was working! With or without the coupon, this lady’s customer service is by far the worst I have ever witnessed. She is just so rude and pitiful. Definitely not what you want to see as the face of your restaurant. ZERO stars."

"Good service in general, the girl that was there was super cute and nice with the costumer"