BayCare Behavioral Health- Doris Cook Smith Counseling Center

"My son was a patient of Baycare for 8 years due to lack of income as he received state funding in order to obtain medications and care. Yesterday they very much disappointed us by switching the provider and not alerting us then requiring him to be seen before refilling his medication. Long story short he did not receive his medication in time and was forced to find a new doctor. This office switched providers on him 6 times in 8 years. There is a constant turn over of staff at this place so no one really gets to know and understand the patient. He did have a great experience with one therapist named Janine Blackwell. She is an amazing person and therapist! If you want good care go somewhere else because you definitely get what you pay for."

"Our family has been working with Sierra Johnson. This woman always goes above and beyond.. we haven't had anyone that has went as hard as she has for our child and for that we are forever thankful.."

"Do not bring your children here. Poor communication. You never get clear answers over the phone. They never document the accounts when you call in. I was called a liar today for simply explaining what a representative told me over the phone. You get transferred around to leave voicemails that no on calls you back about."

"Abysmal scheduling. An entire office is run horribly. We don't have a problem with the doctors but the office staff never knows what's going on. Because of this, my daughter's medicine has lapsed which has caused a massive issue."

"I have been a patient for about a year now. Today is the end of that. Amy in the medication department is the most unprofessional Baycare employee I have ever dealt with. She is very confrontational and aggressive. I called to get my meds refilled and she accused me of doctor shopping when in reality my prescription had been refilled by their office just a different provider because they couldn't get me an appointment until August. I then tell her that I need a medication refill and she says I will have to wait a week to get an appointment. Then she looks again and says I can be seen in two days. I said sure. I expressed to her that I was upset over this and I would be seeking another provider elsewhere after this appointment. She then rescinded the offer to give me an appointment became very aggressive and loud. I told her this was unprofessional and she was the rudest person I have ever dealt with at Baycare. SHE HUNG UP ON ME!!! I cannot believe that she is still employed here when there are other complaints about her right here on google. Clearly she needs to find another job and not work with people who have anxiety already and then she adds to it by being aggressive, snarky, rude, and inconsiderate. I will not be returning and I wouldn't even recommend this office to my worst enemy."