Dr. Jorge L. Serrat

"Excellent office, Dr. Serrat and the staff always go beyond with my son's needs. I highly recommend Dr. Serrat, he always take the time to listen and explain in detail all the aspects in regards to my son's condition and treatments. In regards to authorizations, they work very hard to get the diagnostic tests and treatments approved. Thank you Dr. Serrat."

"My first appointment was yesterday August 31 at 1:15 before heading to the appointment I called the office and advised them that I will be arriving late due to being at another appointment with my son . I was told by the front desk the latest I could arrive was 1:30. My arrival time was at 1:35 which showed in my gps I communicated this to her and she agreed and told me to not be later than that time. I drove 30 minutes to get to the office and arrived at 1:34. I signed in. The office small door was closed as she was answering a call. After 8 min of waiting . Two groups of family arrived and signed in after me. The front desk open the window and acknowledge the two groups who arrived after myself . To then she acknowledged me and stated the doctor could not see me because the latest I could have arrived was 1:30 and I arrived at 1:34. I explained to her I spoke to someone prior to heading over because I didn’t want to waste mine or their time if they could not attend me. She repeated herself and offered an appointment September 26 a month from yesterdays date . I explained to her because I was 8 months pregnant and due anytime it was not going to be possible if there was anything she could do . I had gotten the day off work to attend to these appointments. she just kept repeating herself and stating the doctor was extremely busy. As if 4 minutes of myself arriving would have made any difference when she was on a call for 8 minutes and had three groups of family waiting for her to attend us. My first impression no empathy and lack of understanding for customers especially since I called before hand. Very distasteful and I will be looking for another doctor ."

"Terrible!!! I rather wait a month to see another doctor before I return. Office staff leaves the phone off the hook to not answer. My apt was cancelled and the doctor did not want to see us. We drove over an hour and a half to see this doctor and the office staff makes no effort. Horrible!!!"

"If I could leave "no stars" I would. I cancelled my daughters appointment before even making it in. Unfortunately I never got a chance to the meet the doctor. The staff over the phone was very rude and inconsiderate. They need to understand we are concerned parents and the last thing we want to do is have to see a specialist for a problem that our child may have. We are not visiting your office by choice. It's unfortunate because these are children who's lives are affected. Do better or get out of the field."

"What a TERRIBLE staff! Rude and disrespectful and definitely not helpful. When I made my daughter's appointment, I specifically asked about blood work, and they asked me to wait until I saw the doctor for the first time, the day of the appointment; of course, they were so mad at me because I didn’t bring any blood results with me ( really !!!! ). Then an insurance situation about the copay made them even madder, and instead of trying to help, they disregarded all my concerns and looked at me with disrespect. Seriously worst patient experience ever…. It doesn’t matter if the doctor is good, with that staff I’m never coming back, I prefer to find another doctor!"