Bright Smiles Pediatric Dentistry

"Edit: I was going to adjust my review and turn it around until I read the response that was attached to the review. It was unprofessional and diminished the real issue of how your front desk clerk handled the situation and appropriate fault towards us as your customers. It showed you do not really care to resolve an issue. ("Thank you for sharing your opinion while we actively worked to verify your dental insurance, despite being given the necessary member insurance information to do so upon arrival in office. ") Now I'm going to add more context to the review and explain in detail my dissatisfaction. Prior to coming in my wife called with our insurance information as our child was added onto it however it was not verified prior to our arrival. When we walked into the facility the front desk clerk asked us how we were paying. My wife stated she called it in prior to the appointment and the clerk said that we are going off of the same information from your last visit. The clerk asked us if we had our group Id and member ship and my wife replied we do not but the insurance company assured us that you would be able to look it up. After about the 5th cycle of this volley back and forth I finally chimed in and told my wife we will just pay for it because the young lady had no desire to help us at all or even attempt to look it up. Finally, after I spoke up another lady who listened and sensed the tension at that point came around the corner and decided to try and assist. She was very helpful and professional. Miraculously she was able to look up our insurance information and gave us our member id and policy in 10 minutes after we were told it couldn’t be done numerous times by the other lady. Now I am going to provide you with the verbiage on how to train your employees to resolve customer concerns. (Mr. or Mrs._______ I apologize normally we need this information to process your insurance information. I apologize that we did not verify the information you gave us prior to this appointment. However, let me check with my coworker or supervisor to see if we have any options to figure out how to help you.) Then go look up the information which clearly you had the ability to resolve the situation. I was going to amend my review until I read your response. A simple apology would have made my negative review into a positive review. Instead, you have tried to justify your position with the initial poor customer service and treatment we received and effectively say we were the cause of this with your response to my review. Hopefully as you read my amendment this gives you a clearer picture of what transpired through the customer's eyes and allows you to take the necessary steps to better train your team. Side note the same clerk was berating another customer about a declined debit card without giving her the opportunity to call the bank and let them know it wasn’t a fraudulent charge. This was two customers that she was confrontational with. Please reach out if you would like to discuss further and apologize for the lack of professionalism from your front desk clerk and the individual that responded to my review. At this level I will only speak to the owner of the business for a resolution if you would like me to remove my review. On a side note, the dentist and hygienist were great."

"I've been a loyal client at this dental office for four years, and my experience has been exceptional. Despite my initial concerns about bringing my Autistic son, the entire team, from the front to the back office, has been amazing. Dr. Bright's patience and willingness to cater to my son's unique dental needs make this office truly outstanding. Highly recommend!"

"We had the most amazing experience. From the time we walked in, to the back room for cleanings. Loved the light bright wall, and coloring area for the kiddos. The receptionist were very quick to help and provide coloring book papers when they ran out. The back room staff and dental assistants were so very patient with my 3 kids and showed them how to brush the sharks teeth while waiting for the doctor. It’s well worth the hour drive for us! Thank you!"

"Great office and even better staff. Tons of activities for the kids while they wait. Staff is very sweet and and understanding. My son has autism and the staff was so patient and kind with him. Best dentist we’ve ever been to."

"Had such an an amazing first time at the dentist experience!! Everyone was so sweet and wonderful, I didn’t have to worry about holding him down to get his teeth cleaned! The atmosphere was perfect for kids, lots of toys to play with at the front, and the ladies at the front greeted us with a smile! Thank you Dr.Bright and his team!"