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Tots & Teens Pediatrics
933 Brown Chapel Road, St. Cloud, Florida, United States
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About the Tots & Teens Pediatrics
Tots & Teens Pediatrics is a trusted institution located at 933 Brown Chapel Road in St. Cloud, Florida, United States. As a pediatrician's office, we offer comprehensive physicals for children of all ages, whether they need one for school, sports, work, or just a routine checkup. Our experienced physicians and highly trained staff are dedicated to providing top-notch care for your little ones. No matter how many children you have, we will efficiently and informatively care for them. Our knowledgeable pediatricians are equipped to treat a wide range of childhood ailments and are happy to address any concerns or questions you may have. Trust Tots & Teens Pediatrics to provide the best care for your children's health needs.
Photos of Tots & Teens Pediatrics
933 Brown Chapel Rd, St Cloud, FL 34769, United States
Opening hours of Tots & Teens Pediatrics
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
10:00 - 13:00
Sunday:
Day off
Reviews of Tots & Teens Pediatrics
"Worst customer service EVER! I called this morning to schedule a school physical for my son. I requested confirmation for the scheduled appointment so I can send it to my son's new school as it's a requirement for enrollment and the school will not enroll him without confirmation. The first lady told me that she would send a confirmation email. I waited for over an hour and never received the email. I called back to confirm that the email address was correct. It was not, even though I phonetically spelled it twice and repeated it 3 more times during the first call. I asked how long until I get the email and was told 5 mins. 3 hours later and still no email. I called back and a new lady answered. She told me they don't send emails for confirmation and that her rep told me they don't, which is a blatant lie. She then said that I would only get a confirmation the day prior to the appointment. They literally refused to provide me any information digitally about my appointment and said I would have to come in, which I can't since my husband and I share a vehicle. Since they obviously cannot accommodate the request I cancelled the appointment. If you can't send an email, you certainly have no business treating my child for medical ANYTHING. Maybe consider hiring front office staff who know the polices rather than waste potential customers time and be sure to thank the incompetent staff you've hired for me as my son's registration has now been extended for another day since I had to start the whole process over again. P.s. I was coming here based on a referral. Not only did you not gain my business today, you will also be losing my referrers 2 kids and I told the school to never recommend your services t9 incoming parents. No wonder you have a 3 star rating on Google. Pure trash."
"If you need a reliable pediatrician for your kids save yourself the headache and go somewhere else. I will now be looking for a new pediatrician because everytime my child is sick it is the biggest pain to get someone to answer the phone. There was not one time I didn’t have to sit on hold for at least 15 min. I called 3 different times and waited for 10-15 min each time without an answer. Finally the third time I got a machine and left a message about scheduling an appointment for my sick child to be seen. Well this is now 3 days later and my child no longer needs to be seen and no one has yet to return my call. When it is just for a physical or booster they call me back but this is now the second time my child was sick and I wasn’t able to get ahold of anyone in the office. Yet anytime I sit in there there are several girls at the desk just sitting around talking so not sure why people can’t answer the phone. Anyways believe the reviews and just. Go somewhere else to avoid the headache. I also have always seen a different person every appointment we have had."
"I truly love this office and their entire staff, specially all the ladies in the front office. They are awesome and always vert helpful over the phone or when coming in with the girls for a visit. I won’t change them or the doctors here even if I had to. Thank you ladies for great experience !"
"Pretty terrible. I’ve been trying to call to schedule an appointment for the past 5 hours. Not an exaggeration. I wait on hold for more than 10 minutes before it times out and asks me to leave a message. Hard time believing no one can answer the phone to simply place me on hold at any point during the last 5 hours. I honestly can’t wait to switch pediatric offices. Just as soon as I can get ahold of them for records…"
"I was really hoping it was just a phase (post Covid) and things would get better but unfortunately they have NOT! I moved to the area about 2 years ago and chose this office for my kids. I think they’ve been there maybe 3 times because every time my kids are sick I can NEVER get in touch with someone in this office to be seen therefore I end up taking them to the urgent care. At this point the Urgent Care is their PCP. I chose them because they are super close to home and I figured if my kids need to be seen it’s super convenient. Again, I was wrong. I’ve never had such a hard time trying to get my kids an appointment in my life! I now have to find a new Pediatric Clinic for my boys.I tried to give them a fair chance but it’s not worth the frustration. I refuse to have to call an office where no one answers, the call disconnects or you leave a message saying the kid is sick TODAY and they say they can see you tomorrow or next week! The only good thing, I will say I’ve never had an issue with any of the staff members being rude in the office or the Physicians we saw."
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