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First Physicians Group-Srst
1040 River Heritage Boulevard, Bradenton, Florida, United States
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About the First Physicians Group-Srst
First Physicians Group-SRST is a doctor's office located at 1040 River Heritage Boulevard in Bradenton, Florida. As a part of the Sarasota Memorial Health Care System, we are dedicated to providing high-quality healthcare to our patients. We offer a range of services, including urology specialists, to meet your medical needs. Our team of amazing doctors is committed to providing personalized care and ensuring the well-being of our patients. With a password-protected Web portal, you can access your personal health information from your FPG medical record 24 hours a day. For urgent requests, you can contact your doctor's office directly. We are proud to be affiliated with the Agency for Health Care Administration and Centers for Medicare/Medicaid Services, ensuring that our patients receive the best possible care. Thank you for choosing First Physicians Group-SRST for your healthcare needs.
1040 River Heritage Blvd # 2, Bradenton, FL 34212, United States
Opening hours of First Physicians Group-Srst
Monday:
08:00 - 16:30
Tuesday:
08:00 - 16:30
Wednesday:
08:00 - 16:30
Thursday:
08:00 - 16:30
Friday:
08:00 - 16:30
Saturday:
Day off
Sunday:
Day off
Reviews of First Physicians Group-Srst
"I can’t really speak for their services as actual doctors because I didn’t make it past the waiting room. Apparently, unbeknownst to me, they have their own policy that if you don’t arrive 30 min prior to your first appointment to fill out 11 pages of new patient paperwork then you have to reschedule. They don’t even give you the option to do the paperwork online (which would be more environmentally friendly and save time) or before you come, since I had to wait 2 months to get an appointment. This is absolutely ridiculous! I arrived 10 minutes before my appointment and was asked to reschedule! I can’t imagine they have many patients with that policy. Upon entering the waiting room, they were very militaristic and not welcoming. I can see from my experience and other reviews that this is not the place for me."
"Dr. Andrew Burg has been my primary care physician for 16 yrs, 8 yrs ago he became my daughter's primary physician. We absolutely love Dr Burg he's very patient, he allows us to be part of our treatment and care. The front desk staff I absolutely adore. Lisa, Roxanne I could go on and on. I have 0 complaints."
"This office has the WORST customer service I've ever experienced in handling patient calls. If I call to speak with someone (to schedule or change an appointment) and they are busy, there is no opportunity to leave a message. They simply state that they are too busy and to 'call back later'. If I press '0' for an operator, the call is immediately disconnected. I love working with Dr. Burg, but I'm considering changing doctors because of this extremely annoying office procedure."
"0 Stars, actually. As someone that is supposed to represent the Dr., that ending in "fail" as I was reprimanded for not being a 1/2 hour early. The heavy sigh for having to get up out of the chair to ask the Dr. (er, PA) if I needed to reschedule was a nice touch. When I offered the suggestion of adding this scheduling info to the text reminder, the attitude delivered "I'm pretty sure you were told to be here a 1/2 hour early" certainly tugged at my heart strings (sarcasm). I was trying to offer a suggestion, but I guess that was yet another reason the receptionist should give me attitude. Dear First Physicians - Your front desk is your front line, your first defense. They set the tone for your office. The tone was just set and I will not be rescheduling. I'm the paying client, not the subservient grateful one that you have blessed to address. Just a little customer service advice."
"Dr. Burg is not a good person. I currently had to fly to Florida to be with my father due to a serious surgery. This began with a misdiagnosis from Dr. Burg which, to a certain degree, I can understand can happen. However, the part I cannot forgive is the way he spoke to my mother via a voicemail where he belittled her and never followed up on my father after this surgery. The only reason I haven’t gone further with this was because of a promise I made to my parents. This doctor feeds on the elderly and truly does not care if they live or die. There are many doctors in the area and I highly suggest you don’t go to this one or let your parents go to him."
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