Genesis Health Clubs – Orlando Sportsplex

"We just made a family membership with Tony a week ago and we are happy so far. My daughter takes swim, tennis and skate lesson(in March) They have everything here she can learn and play. They have kids club just like Life time we used to go, but Genesis doesn’t have kids programs such as tumbling, soccer, basket ball, yoga, martial arts and arts and crafts etc as daily basis but hopefully they will make them in near future. I think they can attract lots of family members into Genesis if they make the programs in the kids club."

"This gym has been going downhill FAST since Genesis took over ownership. Cleanliness is down. Every employee I have interacted with is miserable and also is not happy with Genesis as the new owner. The Employee turnover has been high. They have completely destroyed the Tennis program. The reason we joined the gym was because they had cardio tennis classes included in the membership and they have since taken that away and now charge 10$ a class to members. Me and my partner are not going to pay an additional 60$ per week to continue those classes. Now they are making it difficult to reserve tennis courts at all, and you can no longer rent the ball machine. Terrible terrible terrible. I also am having issues with them honoring the pause your membership option. I want pause my membership for December and I have gotten the run around for weeks on how to do that and now they are saying it’s to late. Ridiculous. They do NOT value your membership as they will probably reply saying. Also the new soap in the bathroom is terrible. And they are ALWAYS out of towels. My fiancé told me that many shower stalls in the men’s locker room also don’t work. We consider every day if we should keep our membership or cancel and go somewhere and pay 1/10th of the cost. Genesis if you are reading this, please stop destroying this gym and put your customers who pay 130$ a month first please and thank you. Update: I finally got in contact with someone who was able to pause my membership. I stated many many many times I only wanted to pause it for 1 month. They paused it for longer than 1 month and despite restarting my membership which was paused December-1 to Jan 1. They charged me an extra 10$ fee two times. So I have 20$ in fees for pausing my membership for 1 month when it was suppose to be only 10$ per month. I wanted my membership reactivated on the first of January and when I visited the club on the 2nd they charged my normal payment + an extra 10$ because they had it in the system that I wanted a pause for 3 months even though I said we would only be traveling for 1 month and wanted it paused for 1 month exactly. I’m not even gonna try to fight the charge at this point, the management in this club has no power to fix things. As soon as they mess with yoga or Torch classes Genesis will lose 2 memberships. Another update: More broken equipment, I attached more images. It also appears that the gym has either sold or is renting one of the basketball courts frequently to a high school. The issue is they bring a DJ and BLAST music. This has ruined the late afternoon classes on the turf and weight room. For multiple weeks now I have not been able to hear the torch instructors over the high schoolers having a literal rave. Like they even had glow sticks yesterday while the DJ was blasting music. The torch turf area is completely open to the basketball court so there is no way to block out the outrageously loud music. Why dont they build a wall? Or at least have some kind of noise ordinance for the people renting the basketball court? This has never been an issue with other schools that have rented it in the past. I literally had to leave the ultimate conditioning class halfway through due to how loud the music was. It was unbearable I couldn’t hear myself think."

"Very bad customer service. Been a member for years and the manager Jamie, is rude and unprofessional. A friend came for a day pass since he was there to sign up. He works in Maitland so its a very close gym for him but he lives in Ocala. The manager told him he couldn't do a day pass because he lived an hour away. I have never heard of that in all my years traveling to dozens of gyms. He ended up signing up elsewhere 10 minutes later so it worked better in his favor. For the price this gym charges, they should work on their professionalism."

"I have been a member of this gym for over 25 years, taking deep water fitness classes 4 times a week. While the classes are great some the equipment, particularly the flotation belts are in need of replacement due to much mildew on the belts. I have spoken on several occasions to the individual in charge of the pool but apparently Genesis is not willing to fund the replacement of these belts which is very unhealthy particularly for senior citizens who are the vast majority of the participants in the classes. I have attached photos taken today, 12/16/23, of 3 belts randomly selected clearly showing the extreme mildew present."

"Amazing club in Orlando. Very similar to a Lifetime but a lot better because of great customer service. Tony is great to navigate you through the journey and joining process. The equipments are new (techno gym) and have great variance to them. The crowed is super mellow too. Highly recommend"