CarePlus Community Center 313 Cypress Gardens Boulevard, Winter Haven, FL 33880

"Amazing staff and great help! I enjoy visiting the center for the events and classes! They are extremely helpful and always willing to go the extra mile! I have recommended this center to a lot of my retired friends in the community!"

"My wife had a bad experience they greeted her and told us . My wife needed information on here care plus debit card one lady went out to lunch she sabine. For winterhaven 45 mins went by no service then the desk told us to us the phone . My question is why are t why do you employer people whom don't have the moto customer first it's no here need to close this center down waste of time further action will follow up on this incident ."

"I've been a customer of CarePlus for 4 years and find their healthcare coverage to be pretty good. As long as one stays in the network (it is an HMO), the costs to me are relatively low. I only have one complaint, but it is something that either needs to be fixed, or they need to stop telling people about it. They claim each member (in my county) is allowed $75 per month in OTC items through their mail order service. Well, this is the first year my wife and I decided to try it and the results have been abysmal. Our first order was sent in around the end of January (we missed the cutoff date), so we didn't expect our items until March. We received everything we ordered, but in several different shipments. Instead of both of us receiving new order forms, I received mine, but again it arrived past the cutoff date delaying that order until April. My wife was unable to order anything at all. We received about 40% of that order and the rest never showed up. What little we did get came in May. Again, I received a form (my wife did not) and we submitted another order. As of today, we have not received any of those items we ordered. It is obvious that this "benefit" is nothing more than a lie to make people believe they are getting more than they actually get. I guess we are lucky the health coverage works at least most of the time. If it was anything like their "OTC program" we would be in trouble."