Direct Auto Insurance

"Shunite Walker was very rude and unprofessional. When I asked her about sending my information to her she stated "don't wait a week to send it cause I may not have the time to deal with it. Make sure you have it all and send it now. You have until March to submit it." I called Direct Auto today and she never submitted my information. But thankfully Aleishka Rodriguez was able to take care of the issue right away. She was even nice enough to stay on the phone with me until the issue was completely resolved. Thank you Aleishka. She has great customer service. Unlike Shunite Walker."

"My dissatisfaction is based on the customer service agents who are frankly nasty and hostile. Out of all the insurance carriers there's are the literal worst. If you're looking for courtesy or respect go to Progressive."

"Competitive prices, professionalism, and friendly customer service. So happy I found them."

"I had such a wonderful experience with Trish R. Great customer service, she actually took time to answer all my questions! I recommend her for all of your insurance needs!!"

"I have been insured with Direct General since about 2015 (don't quote me on the exact year), I have never had any issues with this insurance company. The problem has always been ME with unexpected life occurrences. I had to call today to get another quote due to personal reasons, and spoke with Maria Escalona. Let me tell you, in all my years of dealing with insurance agents, I have to say she is the best. Maria was so kind, patient and helpful. She listened very attentively to my concerns and answered every question to the best of her ability. The questions she could not answer, she assured me that she could get me over to the person that could. In the end she not only found me the best quote but helped me in confidently choosing the right options for my vehicle. I truly appreciate her help today and hope to always be able to speak with her when I need to call! Thank you so much again. ☺"