Phil Smith Neuroscience Institute

"I have been calling since Wednesday last week and can not get through to the office. I have been a patient of Dr Chamley for 15 years and never experienced this. This is crazy.i can call after hours and Chamley calls right back this is not a reflection of him just how the organization and scheduling is a mess and a joke. I need to make a point mention asap and can not get through."

"I'm a private health care provider and I was there this morning trying to make an appointment for my patient at Phil Smith Neuroscience and I was mistreated by Margarita, such a rude person who works at the reception. I was providing my patient information to Theresa also at the front desk who happens to be a very polite lady while Margarita gave me two minutes to leave the front desk while I got the necessary paperwork and continued to interrupt me saying I had two minutes to finish... I felt humiliated and discouraged, I spoke very highly of the services provided by the Doctors and their team to my boss so that he makes the decision to treat his father in this place. I personally was a patient at Holly Cross Hospital and I loved it, but this has nothing to do with the care my patient has received, he loved the staff and especially the doctors who treated him. Holly Cross is known for having excellent customer services over the years. Sincerely, Margarita needs to invest in her interpersonal skills and wear the shirt of great teamwork in customer service."

"I have no idea what those who posted about rudeness are talking about. In my 30 years of seeing neurologist this is the BEST office I have ever been to. When you call to speak to a nurse or medical professional, I almost always get someone. The doctor calls me directly to discuss test results and she sat with me for over an hour to take my history. This is the most cared for I have felt in years! The only complaint I would have is that Holy Cross's signs to the Neuroscience Institute are nonexistent when you are in front of the ER or Main Hospital...but that has nothing to do with the care I have received. My last neurologist wouldn't call me back when I said I was having problems and they didn't even have an option to leave a message with a nurse or doctor."

"Such a rude person who answers the phone and works at the desk. The same person ... a black receptionist or secretary - I don't know her name. She cuts you short when talking and when I called about prescriptions that pharmacies could not help with or a vaccine form she took it upon herself to tell me no in both aspects instead of having a dr. or nurse consider their own opinion. I have been going there for many years. Sine the remodel and changing staff people have become so nasty ans impatient. I might be looking somewhere else. And to make things worse when you want to schedule an appt. you have to wait like 3 - 6 mos."

"wow what rudeness and diversion of the staff -- all I wanted was the results to tow tests to be sent to my surgeon -- over a month of rude stonewalling not to send the reports -- my surgeon has called twice for the reports (no recall) and I have called. They are very very rude -- if you can think of way to not help a person, they could write the book. Even one of the two doctors (Lesser) had the enthusiasm of a non-being. In sum, stay away from the practice. Most of my doctors are within the Holy Cross system. They lack orespone is hurting the process for hand surgery -- they frankly don not care!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"