Institute of Health & Wellness

"I completely agree with the other reviews about the lack of professionalism, incredible amount of time wasted and desire to not go back. After THEY rescheduled my appointment, I showed up 20mins before my new time only to find a locked old home. 20mins after my scheduled start time I was still not brought into the treatment room and told that it was my lack of filling out the intrusive paperwork and credit card authorizations (I came with a Groupon and didn't want to give the authorization to charge my card!) that was causing the delay. The repeated definition of "it's a service dog" when I asked about the cute dog, along with the cold reception, made me distrust the whole office. I left without my treatment."

"100% with people giving no stars. They canceled and rescheduled on me 4 times. I did finally do the Botox. (I already paid for it) My appointment was at 3 :15. I didn’t leave till 5:45. I was asked so many nonessential questions. The doctor was so rude to her one staff member. And often interrupted my appointment to have her help. They are so disorganized. They still have Christmas decorations out. Just got my free facial canceled because her staff member that the dr was rude to quit. Not a business you want to get involved with."

"I purchased a Groupon and made my appt. Day before they called to see if I had received paperwork (not yet), and then another call to reschedule. I moved my meetings around and went in at the earlier time, only to arrive 15 min early, like I was instructed, to be told I needed to go outside and wait in my car until someone called me, they were taking a break. My 1 pm appt turned into doing even more paperwork when they brought me in at 1:20, then more paperwork, and then a nurse-in-training who did an assessment on me (far more complicated than I ever had for Botox before) and I was having allergy issues due to the office is in a very old, restored house. When I finally got into the treatment room, there was even more of a full physical assessment as the doctor explained she treats the whole patient. Nobody mentioned a full medical review, discussion about my other conditions or issues or anything. The doctor was very nice, but for just getting 20 units of Botox, it should have been in and out. by 2:15, I was finally getting my injections, after an upsell attempt which I didn't want and have time for. I left after 2:30, and was late getting back to work. I also had my entire face of makeup removed (never has happened before, only the areas where I am getting injections), and was told that they always do a comprehensive workup beforehand. Nobody mentioned I'd need way more than an hour, not to wear ANY makeup at all, or I would have scheduled appropriately. While I am sure the Botox was done well, I just don't have a lot of time to do a full health workup for filler. They definitely need to work on their office skills in handling patients."

"This was my first appointment for a facial and I was extremely satisfied. The products they used on my face where very nice quality and Pam the esthetician, she was very professional. Pam explained each step of the facial and we discussed some possible future face treatments for anti aging . I also met Dr Marta and I also discussed future options for caring for my skin. Also, the location is on the water and the wellness center was beautiful inside, comfortable and clean. I will be back."

"I bought a Groupon with this address provided. The doctor ignored me for two hours and then said they weren’t honoring the Groupon. I called twice to confirm in the days prior. They had me fill out 5 pages of paperwork before telling me this. Same experience as a previous poster, the doctor was at lunch and ignored me when she got back but managed to get hair transplant prescriptions for a client. Don’t get the Groupon, it’s a scam. When I said I didn’t want Botox, just the Groupon facial, she sent me back to the lobby."