Primary Care Physicians of Florida

"Today was my first visit at the Memorial Hospital West location. I've been associated as a patient with this group for years out of their office located on University, across from Memorial Pembroke. I arrived for my 10:45am appointment after fasting since the day before to allow for labs to be drawn. I was called within 5 minutes after updating my paperwork. I was taken to a room to await the doctor. Before departing, the nurse informed me the doctor would be in soon as I had one person ahead of me. The time is now 11:00am. After approximately 20 minutes, the nurse popped her head into my room to tell me the doctor was almost done and would see me soon. The time is now 11:20am Later, I hear someone ask in Spanish if someone was in room 5 (my room) and they knocked on the door. I acknowledged and heard them say, "Is someone is in there". The time is now 11:45am. I'm really hungry now and getting angry. I continue to entertain myself on my phone when I start to think that this is taking a bit too long. I thinking I'm gonna stand up and peek out into the hallway. I contain myself because I didn't want to be "that guy". I look and it's 12:05pm. My phone is blowing up because my lunch group is waiting for me for over 30 minutes. At approximately 12:10pm, the nurse pops her head into my room informing me the doctor is just finishing up and will be with me in a minute. I stood up and said, "No disrespect, but I dont need this. I'm not dying and was only there for an annual physical. I'm outta here..." The poor young lady looked alarmed. She attempted to tell me the doctor was coming. I'm thinking, so is Christmas. When I exited the office, I told the receptionist to toss my file because I was leaving. She looked more startles than the nurse. I told her I wasn't seen and was leaving. This was done civil of course as I never embarrass myself in public. Long story short, they forgot about me. I was wondering if they would take their 2 hour office lunch and actually leave me in there. That didn't happen. Do not visit this group. Organizational culture like disease is contagious. Find somewhere else to go if you want a group that puts the patient first. Good luck! PS...lunch was amazing!!!"

"Called several times for an appointment and I was put on hold 30+ minutes each time. Some of us are at work during the day and can’t spend hours waiting on the phone. I eventually gave up and found a new primary care. This place is horrible. I’m honestly not sure if they’re even still open but checked the website and phone number and contact information I have is correct. Glad I never got an appointment. I can’t wait hours to see a doctor like other reviewers are saying. Go somewhere else."

"I had a telephone appointment set that the doctor did not keep. So I called 15 minutes later and was told that the doctor had called. This was a total lie as my call log confirmed. I was told that he was with a patient and wouldn’t have time to call. So I set up a new appointment for two days later and again I didn’t receive a call. What a shame that since Cano took over this practice it’s the worst office I have ever experienced. I have had other issues with them as well."

"Don’t go to this place. This is the worst place I ever been to. The wait is long they don’t do they jobs and they lie. I had an appointment and the doctor takes forever to see you. You can hear the doctor in another room with one of the staffs talking as if she’s in school for about 30 minutes before he seen me. It’s so bad that other medical centers know they are liars. I had an appointment with another medical office for a procedure and they never received the work order. The center called them and they told the center 1 thing and when they called back they said something different. This office really needs to get it together they are very unprofessional."

"I have had 2 appointments with Dr Pedro Castellanos at this location which he didn't bother to show up for. One last December and then a so called phone appointment arranged by the office in April which was to be at 10 am, I was home until 6 pm he didn't even bother to call. This guy has to be the worse doctor in the world. good bye"