Helix Urgent Care - Stuart / Indiantown / Palm City

"Don’t waste your time, go to Cleveland clinic! Yesterday I tried to make an appointment online but something was wrong with the website so I went into the clinic but She said they couldn’t see me because they were overbooked. I went home and scheduled an appointment for 9:15 AM today, and took the morning off work to do it. When I arrived for my appointment, the lady at the front desk told me that they could not honor my appointment because they were busy with walk-ins. I asked her if that was reasonable and she shrugged her shoulders and said “not my rules! “ Then she said that appointments are just estimates and it could be up to two hours before they could see me or more. I explained to her that I took time off work to come in and she shrugged her shoulders again. It was obvious that she couldn’t care less about my situation! Terrible customer service, I won’t be back! Also, If you want to laugh a little, take a look at their auto replying to their negative Reviews!"

"Helix Urgent Care charged me for a virtual visit that never transpired. What I find comical is the fact that the bill is pretty detailed as far as charges and specific services. Again, these services never transpired. They even collected payment from my insurance. All attempts to get this discrepancy fixed have been a fail. Contact through email and phone has been completely unsuccessful. They never return calls or emails, yet their demand for payment letters arrive without issue. I will NOT pay for services I didn’t receive. I do NOT recommend this establishment for any reason. They should be ashamed of themselves."

"I've been to this Helix Urgent Care center on many occasions. This was the best visit ever! Greeted promptly and politely by the receptionist, and thankfully (was a quiet time) was seen almost immediately. Vitals assistant was very cordial and efficient, and moved me to another room quickly. Dr. Amanda Pruett was the nicest urgent care doctor I've ever encountered. Instead of feeling like the next patient in a long list of patients to be seen for the day, she was exceptionally pleasant and caring - and I felt like I was being treated by a long-time family physician in a private practice. Exceptional patient care this visit and the entire team should be commended!"

"Outstanding facility!! I have had the need to visit Helix Urgent Care on a number of occasions and I must say, they make the visit a real pleasure - professional, modern facility, kind and courteous staff - as much as “Urgent Care” and “Pleasant Experience” can find there way into the same sentence “Helix Urgent Care” makes it happen every time! Highly recommended!!"

"I recently visited the Urgent Care facility to have my sutures removed, and I couldn't be happier with the experience. From start to finish, the level of professionalism and the wonderful care I received were truly outstanding. First and foremost, the staff at this Urgent Care center are exceptional. From the moment I walked in, I was greeted with a warm and friendly smile from the receptionist who promptly checked me in. The wait time was minimal, which I greatly appreciated, especially since I was eager to have my sutures removed. The Medical Assistant who assisted me was not only highly skilled but also incredibly compassionate. She took the time to explain the entire process, ensuring I felt comfortable and informed throughout. The Provider's attention to detail and gentle touch during the suture removal put me at ease. She even took the time to answer all of my questions, which I found extremely reassuring. The overall cleanliness and organization of the facility were also notable. Everything appeared to be well-maintained and sanitized, contributing to a sense of safety during my visit. What truly sets this Urgent Care center apart is the way they prioritize patient care. They went above and beyond to make me feel comfortable and cared for. The entire experience was efficient without ever feeling rushed. I would like to express my heartfelt gratitude to the entire team at this Urgent Care center for their professionalism, compassion, and dedication to their patients. I highly recommend this facility to anyone in need of medical attention, and I would gladly give it a five-star rating for the exceptional care I received. Thank you for making my visit a positive and reassuring experience."