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Magruder Eye Institute
1911 North Mills Avenue, Orlando, Florida, United States
About the Magruder Eye Institute
Magruder Eye Institute is a renowned eye care institution located at 1911 North Mills Avenue in Orlando, Florida. With a commitment to providing exceptional eye care services, our team of experienced ophthalmologists and staff offer a wide range of treatments and procedures to help patients achieve optimal eye health. From routine eye exams to advanced surgical interventions, Magruder Eye Institute is dedicated to ensuring each patient receives personalized care and the highest quality of service. Contact us today to schedule an appointment and take the first step towards improving your vision.
Photos of Magruder Eye Institute
1911 N Mills Ave, Orlando, FL 32803, United States
Opening hours of Magruder Eye Institute
Monday:
08:00 - 16:30
Tuesday:
08:00 - 16:30
Wednesday:
08:00 - 16:30
Thursday:
08:00 - 16:30
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Magruder Eye Institute
"I had a feeling it would be bad when the parking lot was so full, people were parking on the street. It was an obvious sign this place is run like a mill and that they were overbooked. I asked the check-in attendant if this was normal and she said it's always like this. Presumably the volume is because they take the cheaper insurance policies because it's definitely not the service. The doctor was late and barely even bothered looking at me before basically shrugging and giving up. It felt like they wanted an excuse to bill for a bunch of fancy machines that did nothing. I will not be returning nor paying for anything else from them and will be disputing their bill. Update: since I needed a cornea specialist and my choices were limited, I reluctantly gave them a second chance. Dr Dawson has the worst demeanor of any doctor I’ve ever seen and was verbally and physically threatening when I calmly described my last experience and concerns about the prior physician. Went from one star to zero stars. At least the staff is nice but not nice enough to make up for this experience. Run away from this place. Run!"
"FIRST, I want to say that Dr. Graham has been great and the medical staff is helpful, professional, and attentive. The main problem with this business is the records and billing. I was charged copays for several visits after two surgeries that should NOT have been charged to me. When the doctor's assistant went to tell her I needed a refund, there was only one person at the front desk and she could not help me. I have called the billing office so far SEVEN times and left detailed messages with not even one call back, which has increased my impatience and anger with this facility. I do not like to report these problems to official sources such as auditors or insurance companies, but this office needs to find a manager who can improve the system."
"I really liked my doctor at Magruder. However, after I received a reminder that it was time for a checkup, I tried numerous times over 5 days to schedule an appointment. No one ever picked up the phone. I never received a call. During one attempt to make an appointment, there was a message stating that were more than 40 calls ahead of mine. Despite liking my doctor and several years as a patient, I will not return to this practice.."
"Absolutely a horrific experience. Medical clearance forms submitted several times, never received. $2,000 payment made received 3 calls requesting payment. Provided my cc statement clearly showing payment made. Surgery scheduling department is terrible. Called and left 5 voicemails to confirm surgery date & time. It’s now late Friday afternoon and surgery is Monday morning and received no call confirming date & time. Absolutely NO ONE PICKS UP THE PHONE! This is the worst customer service experience. They want your $$$ but no one cares. Asked to speak with a senior member of management and was told they would send a email? Who is responsible for running this place? Appointment scheduled for 1:30pm, showed up at 1:00pm. Was called in at 4:00pm. 2.5 hours after appointment time. Note my 83 year old mother could not eat or drink prior to procedure. She is also a diabetic. No one seems to care about the patient due to fact they are very busy and making money. Dr. Michael Graham is a kind & caring surgeon who is qualified and knowledgeable. Very pleased with him! I would love to speak with a top executive of this institution!"
"AWFUL, AWFUL!!! I have been waiting for the past 2 months to schedule my procedure with Dr. Mills. He saw me and he was very attentive and said that I needed to have a procedure to remove a growth outside my eye ASAP. The ladies in the front told me that they couldn't help me and that someone was going to call. Since my appt, have left MULTIPLE messages and NO ONE calls back. It's very disheartening that this eye clinic does not respond. But they were really quick to send me a bill for $5."
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