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Magruder Eye Institute
13630 Sachs Avenue, Orlando, Florida, United States
About the Magruder Eye Institute
Magruder Eye Institute is a renowned eye care center located in Orlando, Florida. Our expert doctors provide top-notch care and treatment for a wide range of eye conditions. Whether you need a routine eye exam, surgery, or specialized treatment, our team is dedicated to helping you maintain optimal eye health. Visit us at 13630 Sachs Avenue for all your eye care needs.
Photos of Magruder Eye Institute
13630 Sachs Avenue #120, Orlando, FL 32827, United States
Opening hours of Magruder Eye Institute
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Magruder Eye Institute
"Highly unprofessional and infuriating. I had to cancel an important business meeting to be able to get into this office for my contacts that I am nearly out of and they were the office that could get me in soonest. I've had an appointment scheduled for this morning and spent an hour on the phone yesterday because they were unable to pull my insurance information. Once I was able to get that sorted out I confirmed my appointment was still on for today. This morning I woke up and got on the road for my appointment and received a text that my appointment was canceled. I immediately called the office as I was on my way already and they said the appointment was canceled because they didn't have the insurance info. I confirmed that was incorrect and that I had spent an hour yesterday making sure they had all the info and were able to find me. The person on the phone told me to go ahead and continue to my appointment and they would get me in to see the optometrist. I got there and checked in and they said that the doctor called out and they couldn't see me today. They said the person on the phone shouldn't have told me to continue to come in for my appointment. Highly disorganized and incredibly unprofessional. They didn't care nor did they own up to their mistakes at the office and didn't even apologize. The soonest they could get me in was next Thursday. That appointment has been canceled and I will never come to this office because they clearly do not care about their patients' time or inconvenience they cause. This is shown in other reviews."
"Very unprofessional behavior. Starting when you first walk in, the ladies at the front desk are just having side conversations the whole time, it takes forever to get you checked in all the while you are catching their attitude the whole time. For privacy reasons there should be music or some other noise playing at all times but there simply isn’t any of that so your private information is on display while you talk to anyone who can hear. Honestly, its in a high end place and the behavior is too low quality for it being in medical city. Save yourself and go somewhere else"
"very unprofessional. My mother had an appointment yesterday and when she arrived they told her that her doctor was traveling, they never called to warn her nor did they cancel her appointment. Incidentally, they gave her a new appointment for the month of February, having a delicate follow-up on her vision. A real disaster, and the worst thing is that according to her policy, if you miss the appointment you must make a payment, shouldn't they make a giff of the same amount for wasting time and gas?"
"I was at the lake Nona office today for a one year appt with the ophthalmologist and it went well. The dr and assistants were very friendly and professional. My only concern is one front desk associate. When you walk inside she sits on the right side. the Hispanic girl ( i forgot to take her name) with the long black hair. She is is rude, sarcastic and not friendly. Her facial expression says it all. She is most annoyed when she has to help out the non English speaking patients. Today she was sarcastic with me and I commented to her that she is rude and not friendly. I will be calling the Office to report her. This is not the first time but I will make sure it will be the last. She chose the wrong person today."
"I called Magruder Eye Institute regarding my mother, whom I am her Durable Power of Attorney. She was to be scheduled for a follow-up eye care appointment and my call was to advise she has been moved to an assisted living facility. The person I spoke with, after an extended hold time, was not very helpful and kept asking the same questions over again. I asked to speak with someone else and she transferred me back to the entry level call prompts. The call then ended. I called a few more times but could not manage to reach anyone. Could it be they are too big and cannot handle the business? Regardless, customer service to this point has been non-existent."
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