Planned Parenthood - East Orlando Health Center

"Wow, I’ve never been treated so kindly before. All of my troubles and worries were left at the door. They are absolutely the A team! The support I received was outstanding! Thank goodness for all of you at this facility."

"Dont come here if you’re trying to get seen at the time you set an appointment. Scheduled a 10:00 appointment? Think you have plenty of time before work or class? I didn’t get seen until an hour an a half after I checked in- to get a 2 second depo shot. This is a regular occurrence here and it’s so frustrating. I have to set aside entire halves of my day to cater to their poor time management. If you can’t see me at 10, don’t make a 10:00 spot available. Kissimmee is an hour away from me but i’m starting to think the drive is worth it because they dont waste my time like this."

"Go to a different location for planned parenthood. I have been going to an alternative location in Orlando but had to go to this location because I had a class after my appointment. Typically going in for my shot takes 5 minutes and the process is super easy. This location however, I have been waiting over an hour and a half and still had not been helped. I went to the desk to inform that I have class and need to be seen so that I can get my shot within my needed timeframe. They said that if I had to leave it was okay but that if I wanted to be seen I would have to wait. So my options were to miss class or be behind on my birth control. WHEN I HAD AN APPOINTMENT. Appointments mean nothing to this location. I complained twice to try and figure out what was going on but inevitably had to leave for class without my shot. Ridiculous."

"This is the second time I’ve came to get my birth control shot from here and I waited over an hour each time. I’ve went up to the desk twice because I’ve noticed people who have came in after me have already went back and left. My appointment was at 9:30.I got here at 9 and I wasn’t check in until 10:30ish and was still waiting to get my shot past 11:00. I do not recommend coming here at all. They only see you once you’ve complained multiple times. It shouldn’t take me two hours just to get a shot that last only about two seconds."

"I have been at this facility for TWO days just trying to get my birth control shot. The first day they told me that my provider was out of net work so I couldn’t get the shot that day. So they turned me away and rescheduled for the next day at 10 AM. Now today I am here at the rescheduled appointment time and it is now 11:20 and I have not yet received the shot. I ended up going to counter and asking when I would be seen after waiting for well over an hour. They finally took me back at 11:23 (obviously only because I complained) to give me the shot and it only took one second! For starters, if my insurance isn’t being accepted on a certain day why do I have to travel all the way to the office to find that out? Second of all, why have anyone make an appointment if it won’t be kept? I can understand a 15-20 minute wait, but an hour and 20 minutes?? Why? A few months back when I went in for my shot I waited over an hour then as well. My boyfriend had to call off of work since he was the one who drove me. The point that could be argued is “Why didn’t you schedule on your day off?” Well, I did and got turned away. I had no choice but to schedule on a work day. I need birth control. Needless to say I figured if my appointment was at 10, surely I’d make it to work on time at 12. NOPE. It’s a 25 minute drive from my home and after waiting so long to be seen I had almost no time to go home and get ready. Other than the extensive wait times I have no issues with this facility. The staff is friendly, etc, but I had to write a review to let other people know that they better not have anything to do on the day of an appointment."