AdventHealth Medical Group Community Medicine Clinic at East Orlando 7975 Lake Underhill Road, Orlando, FL 32822

"if i can give zero i would! i took my 4 year old daughter for her 4 year old appointment it was our first time at this center our appointment was for 10:30am with doctor Sonia Madrazo-Rico which i do not recommend her for ANY CHILD!! We arrived to the parking lot at 10:00am because i knew we had to sign medical release forms since we moved from NY to FL. when we got to the parking lot there was 5 buildings with no building address i called and NO one knew where to direct us after walking into every building it was already 10:30 when we finally found it We were in the waiting room for an hour and it was empty just two other kids! when we got into a room the nurse Farrah Rangel Garcia sounded like she didnt know what she was doing she was talking so fast and could barely pronounce the vaccines and not once did we sign a medical release form nor did ANYONE BRING IT UP. At 12pm finally the doctor Sonia came in with a book and barely acknowledged my daughter and she checked my daughters ears, mouth eyes and touched around her neck so roughly as if she was in a rush. She then checked my daughters private part with NOOOO GLOVES and simply said she looks healthy and that was that! Nurse came back to give my daughter her shots and my daughter of course was so scared as me and her father tried to calm her down this nurse grabbed my daughters arm so roughly and pinned her down by putting her legs over my daughters legs. After the first shot i told the nurse let me console my daughter and calm her down but she just kept on.We were there 2 1/2 hours for the doctor and nurse to only give 2 minutes each for my daughter. This was the worst experience ive ever had with my daughter! Most nurses and doctors make my daughter feel comfortable but not here this was so terrible and not professional there was cameras inside the exam room for KIDSSSS how sick is that?? stayyyyyy awayyyyyyy!!!"

"Dr. O’Donnel is great! If it wasn’t for her I’d never go back because most of the front staff is rude. Have never had a good experience “in the front”. Yesterday after arriving just a few minutes early to my appointment I came to fine the door locked. Mind you the automated system says to arrive 30 mins early because they have a new system. Anyways, while I was waiting several patients, nurses, and even another front staff pulled on the door handle before going around to the back entrance. The girl opens the door and says “you know we don’t open until 8 right?” In a very rude voice. I guess she ASSUMED it was me on the handle every time. But in any case not how you should greet anyone I don’t care. I work in a medical office myself where people are encouraged to leave reviews about their experience so I know better. She then proceeds to talk to the other lady about me bc she didn’t want to check me in and the other lady tells me it’s bc she didn’t feel safe bc she was by herself. I’m sorry but if a office opens at 8 am. Why is any staff member walking up at 8 on the dot to start working? But there were nurses and doctors in the back. It’s a huge place so she wasn’t alone. Anyways my whole point to the story is if you are looking for a great Dr. then you’ve found your place. If you are looking to be greeted by helpful, friendly front staff keep looking!"

"Dr. O'Donnell is great and I'm so glad that I found her. I've been suffering with chronic back pain and am now finally feeling better. Dr. O'Donnell takes the time to listen to me during each visit and explains everything in a way that the patient can understand. She has a friendly demeanor, is caring and professional. I would highly recommend her. And, her staff is also caring and friendly. The large size of this practice almost scared me off but I'm glad that I chose Dr. O'Donnell. She's helping me get back to living my life."

"My family had a very disappointing experience. I was there for physical exam which is free from my insurance. However, I received a bill after a couple of weeks. I called the office and spoke with the manager. She get back to me after a day and said that they will reverse the billing code that was submitted incorrectly. I called the billing office, clinic and insurance several times without a straightforward response. The doctor does not know what he is doing. Why am I paying for the ignorance of their doctor? I did not receive the service they are asking me to pay. It's beyond unbelievable."

"I hate this office. Don't even know why I bother with them anymore. Front office staff is mediocre at best. A lot of the doctors are great, if they aren't fresh out of school, however good luck getting an appointment to see them. I tried making an appointment today for an already diagnosed double ear infection and was told the soonest they can get me into the office was in 19 days. It's not worth it to deal with this office's BS anymore. I am moving on and I would recommend that anyone thinking of visiting this office to move on as well."