Brooks Rehabilitation Outpatient Clinic - San Jose 8505 San Jose Boulevard, Jacksonville, FL 32217

"Nothing but great things to say about this rehab facility. Lisa and the staff have been great about listening and addressing my needs to get me back up on my feet literally."

"Pros - you're inside JCA, so you're free to visit the gym, sauna, shoot hoops, etc. That's truly the only reason I stayed. Cons - this is the smallest PT facility I've ever seen mayyybe 300 sq ft with no windows. Pretty much an equipment closet. I was there 5 months and saw at least 5 different front desk people and two CPTs leave because it's so small. High turnover rate says staffers. Because of a more geriatric clientele, functional fitness equals opening a car door or putting on your clothes. For me, functional fitness is being able to workout, go kayaking, or throw a football. Definitely not their forte here. Also a bit callous and unprepared when my insurance changed. I was told they took everything but medicare before then after the switch, woops sorry we don't actually take your new insurance and can't talk to you since we know you're covered by a plan we don't accept. It was cold and I still had 6 weeks on my doctors orders. Now I have to go back to PCP, get a new referral, and start somewhere else. They didn't even send me home with a printed workout to get me through. So yeah, just cold and very corporate."

"absolutely rude staff Gail Simmons is very unprofessional, rude speaking to people on phone with employees like that isn't very welcoming feeling."

"Thank you for your patience and extremely good care shown to us on each visit.Special thanks to Leanne Williamson, Mike’s Rosas,and Laura ,we look forward to continued progress with each visit in the future!"

"My wife has been going to brooks for months with no issue until the doctor had to send a rehab extension. The doctor can confirm it was sent, brooks confirmed it was received but the scheduling assistant failed to enter it. The last 2 scheduled appointment my wife has been told that she cant get help. We call and get told everything is fine and when we show up the appointment has been given to someone else with no notice and an unknown issue happened that they cant fix. The therapist is good but the staff is some of the worst. I would definately recommend going somewhere else if you dont want to waste your time and effort."