Baptist Behavioral Health - Southbank Office

"Ms. Brown thoroughly messed my refills. She sorted me not once, but twice, on one med and sent the second refill to the wrong pharmacy. She shorted me on a second med that you have to wait until you have 5 days left before you can refill it. I did get it refilled but I was totally at the mercy of staff and Ms. Brown. Speaking of staff on what would be my last visit to this provider, a young woman kept shoving a tablet at me while I was trying to put my card back in my wallet and my wallet back in my pocket. I told her it would be 'a moment' (their favorite saying when putting you on hold) and she drew the tablet back slightly for a few seconds and then shoved it back at me. After filling it out and returning the tablet, I asked if I'd have to do the tablet every time now, she said, "No, well yes, but just the...blah, blah blah". She lied and then reported me to Ms. Brown when I reacted negatively. I was faced down my Ms. Brown and an RN in a business suit, who were ready to dress me down like a six-year old. I left and found another provider."

"Dr. Refai and Dr. Georgiadou are caring and thoughtful physicians. The staff is professional and friendly. I’ve recommended Baptist Behavioral Health to family and friends and will continue to do so."

"My appointments have been pleasurable and Dr. Thanga is a very kind and knowledgeable physician. So far, the treatment she has me on is making my life better. Thanks Dr. T"

"I’m so beyond disappointed with Baptist behavioral health as a whole and want everyone to know they do not care about the well-being of their patients. After one provider making a rash decision to remove my daughter from her care, Baptist has now placed a black list on her for all providers associated with the practice, because I (her very upset mother) “raised my voice” out of sheer frustration and hopelessness, which “broke their anti aggression policy”. So now we’re tormented by never being able to find a provider that accepts our insurance, and is accepting new patients, that’s not also affiliated with Baptist Behavioral. Years of struggling and we’re met with “so sorry. Have a nice day”. There is zero compassion or understanding for people or the dire situations that got you there to begin with. It’s incomprehensible. It’s no wonder the country is facing the mental health crisis it is when this is the level of care given."

"Dr. Dallas made me feel so incredibly comfortable & I loved talking with him. It didn't even feel like an evaluation, more like a conversation. If he ever gets into general care, I'd be first on the waiting list to be his patient. This is huge because I hate meeting new people."