The Center for a Healthy Mind and Wellbeing

"I was laughed at by Dr. De Carvalho. I was not being listened to by him, not taken seriously either. Takes things personally. I'm at a different Dr now and I am much happier. Receptionists are nice here, though. Unfortunately not a good enough reason to stick around if the owner/provider is an arrogant jerk, however. Oh, the front desk doesn't return your calls or listen to your voicemails. Despite their voicemail thing saying to not call back multiple times or their response will be delayed, I called from a different phone number and was answered immediately. Curious."

"Thanks to Dr. D and Louise I'm back on track! If it weren't for Louise I'd still be a hot mess of stress! The office staff is great - I've never had a problem with them. They are always friendly and smiling - but then so am I when I approach them. I've seen these poor ladies deal with some real 'characters' - which I guess is expected at a Mental Health and Psych office - and they have always handled it professionally. Kayla keeps the Southpoint office on point! Definitely recommend!!"

"I don’t typically leave reviews because I generally don’t feel the need to despite many negative and/or positive experiences I’ve had regardless of the product or service—however, I can’t let this one go simply because mental health is very clearly NOT taken seriously whatsoever at this place. I don’t have insurance currently, so this was the only local psychiatrist I could barely afford out of pocket. I don’t necessarily have an issue with the doctors and therapists themselves, because I understand working in the medical field is extremely time consuming, and I don’t expect to have constant communication at the drop of a hat nor do I hold any unrealistic expectations of the practitioners over their heads. With that being said, I can honestly, without a doubt or an ounce of guilt, share my displeasure with my course of treatment at this facility (both locations). I will call and leave voicemails to make appointments, request medication refills, and sometimes ask general questions, as any established patient would—but regardless of how many times I call, how many voicemails I leave, how many attempts I make to reach someone at either office I am 9 times out of 10 ignored. I almost never get a call back, my medication refills are always late and not only that, I have also been called by a blocked number and quite literally been cussed out by one of the female office staff whose name was not shared with me prior to my being promptly hung up on. I suffer from SEVERAL severe diagnoses. I am prescribed large doses of medications that cannot be stopped cold turkey without risking fatal withdrawal and side effects. It’s been made very clear to me by numerous doctors that the meds I am prescribed would require hospitalization and closely observed weening in order for me to, without risking potentially fatal outcomes, be taken off of them. Almost every month if not every other month I will run out of my medication, after requesting a refill a week ahead or more at a time to ensure I do not miss a dose... and yet I somehow still end up going a week to sometimes 2 weeks without despite my numerous attempts in reaching out to communicate refill requests. I have been told, when I’ve been able to get a hold of someone in the office, “you’ll get your refill when you get your refill, and calling us multiple times will not refill your meds any faster.” I know for a fact that they screen my calls, because if I call from the phone number they have on file for me, I’m always sent straight to voicemail—but if I use another phone with a number they don’t recognize, they pick up. The girls at the front desk will smile and act sweet and professional in person, but God forbid you get a hold of one of them on the phone... then it’s a totally different story. The inexplicable unprofessional and “Mean Girls” level attitudes I’ve been subject to is absolutely unbelievable. Doctor De Carvalho is definitely a great doctor, but he’s also fast to prescribe medication as a quick fix before shooing you out of his office after a maximum of a 5 minute “session” with him. He’s never been rude to me, but he doesn’t seem to take an interest in me as a patient—his bedside manner definitely needs some work, especially when I have personally expressed my concerns to him regarding his staff and felt by far disregarded in response. I honestly don’t know how this so-called “Center for a Healthy Mind and Well-being” has been able to remain in business with how his staff treats the patients. Each and every one of the negative reviews on here are spoken truths to no exaggeration. I can almost promise you that the most recent reviews that specifically named the girls who work in these offices, shouting praise over their “professionalism” and “compassion” are more than likely friends or family trying to drown out the bad reviews—I should know, because I am a professional woman myself and I can tell you firsthand that it’s an overused tactic to redeem their rapport. Somebody needs to take action, because the way this place is run will ultimately result in a lawsuit."

"Main problem is the office staff (in both locations). They have a terrible attitude toward patients. I’ve put up with the front staff for years, because I liked the nurse practitioner who saw me...but really, it’s not worth the aggravation. Instead of feeling a healthy mind, you just get stressed out. This week, I had a couple of issues and I’ve been waiting for a call back for a long time. I went in person and said that my call wasn’t returned. Instead of taking responsibility for the inaction, the lady at the front desk was very defensive and in an overtly rude manner told me that they ALWAYS return calls. OBVIOUSLY, as you can read in other reviews, they either not answer the phone (I also called several times) and/or they DON’T ALWAYS return the calls. The problem I had was not fixed and there was no will to help. That was my last time there."

"This practice habitually cancels and reschedules visits, electronically by email and text, especially for Dr. D, who also habitually is late, sometimes up to 2 hours, but at least 1/2 hour, in my experience. Since I became a patient a year ago, 2/3 practitioners have left the practice. Apparently they recently closed the OP office except for Monday's, and have no staff except for Dr. D. himself. Phones purportedly are forwarded to the SS office, but as a patient I received no notification of the changes. When my insurance company called 4 times to confirm they were paying my claims, they couldn't even get through to anyone. I personally gave the office the relevant insurance reference number and asked them to call my insurance company to resolve billing issues so that the office would schedule my most recent appointment. The office refused to contact the insurance AND to reschedule me. When I explained that I am a patient in need of medical care (specifically new prescriptions), the SS receptionist yelled at me, interrupted me repeatedly, and refused to answer any of my questions or even listen to my billing request. I left a lengthy and detailed voice message for her boss, who also happens to be the office manager and person with whom I was told to speak to resolve the billing issue.She never returned my call. I guess they don't care if patients run out of medications, which can be life threatening. I wonder if Dr. D. Even knows that his office is more concerned with billing and insurance protocol, even when they're in the wrong, more than his patients themselves. less »"