Nicklaus Children's West Kendall Outpatient Center 13400 Southwest 120th Street, Miami, FL 33186

"one of the best urgent care in miami, I was there with my 2 kids, the service was amazing, I would like to share my experience, and comment that the nurse jessica did an outstanding job, very professional and caring…"

"Great urgent care. Service is as quick as can be. Special thanks to the nurses that helped my child: Ismari, Dunia, & Gwendoline. So helpful!"

"My daughter had an appointment with the dermatologist, she prescribed a medication that is not covered by my insurance, its been 2 weeks with numerous calls and email trying to get the doctor to send a new prescription, no one return my calls or emails, and my child needs this medication. Now am lost as what to do, because I can't get hold of the doctor. This is my worst experience, I will not bring my child here again."

"We came to this place with an appointment for an MRI for a baby and we experienced the worse service ever. Our appointment was scheduled for 8:30am and we had to wait for more than 3 hours to finally access the prep room. Imagine our frustration with a baby without eating or drinking anything for more than 5 hours. For the management of this center, if you don’t have the ability to offer a quality service you should shut down or maybe schedule less patients. I have no words to express our frustration as parents and the feeling of not being able to comfort our baby. Shame of Nicklaus children’s hospital."

"I called the number for the West Kendall Outpatient center and was redirected to a service center. The first customer service rep hung up on me, the second one cut me off as I was giving her the information and transferred me to the operator. I tried to complain to the operator but she would not let me speak and told me it was not her area and I told her that I wanted to explain but she would not let me and sent me to the recording. I called again and asked to speak to the manager, I was told she was in a meeting and would call me back. I am STILL WAITING. Apparently, she and her staff are the same wavelength, UNACCEPTABLE CUSTOMER SERVICE is how we run our business. On the plus side eventually Aliani helped me. She was a joy and my advice to her is run don't walk to get out of that horrid department."