Clewiston Nursing and Rehabilitation Center

"Please do not take your family to this facility. I worked here for one day and I will not be going back. This facility is one of the worst I have seen. They had cockroaches and lizards in the rooms with the patients. Other staff do not help if call lights are going off. The patients are at risk for their health and well being. I was unable to get proper information on the patients due to the fact other staff did not speak English. Staff needs to be able to communicate with one another as well as be able to communicate with the patients and if there is a language barrier it makes caring for someone x1000 times harder. I have no problem with people who are not a native English speaker but when it comes to receiving a report on the patient I have to be able to understand to help someone effectively. The water is not filtered, the food is terrible also the hygiene of the kitchen is questionable. Also the fact that there are no wipes in this facility. I do not understand this concept in places that do not use sanitary wipes. A towel is not affective in cleaning someone up properly. Please Do Not Leave your family here. I hope this place gets closed down it is the worst I have seen to date in Florida."

"Giving a 1 star only because O isn’t an option. After a fall helping a friend, my Grandmother needed a couple of weeks to rehabilitate before coming home. Since she lives in Clewiston, this facility was ideal as it was convenient to family and friends. The level of care is great with some of the evening staff, friendly and helpful. However, during the day it’s a different atmosphere. We witnessed my grandmother in clearly visible medical distress and when we brought this to their attention, the head nurse asked what her BP was and accused us of trying to tell her how to do her job. She was very unprofessional and had an “I don’t care” attitude. We then stated that we would call an ambulance and she accused us of threatening her, acting very agitated and told her nurse to just call to have her transported across the street to evaluate her breathing. She told us to “calm her down” and that she was just upset because she knew we would leave. We’ll, of course she did, she was only there for rehabilitation and knew exactly what the situation was. Anyway, after 30 min the EMTs arrived and we’re as horrified as we were at her physical distress. They suspected she was going through a stroke that whole time. After reading these reviews, I can’t believe this place is still in business. I know my Grandma loves her town and wanted to be close and we thought having constant unexpected visitors would ensure a better level of care. These employees have seemingly taken on the attitude that Hitlers concentration camp regime had. They infect each other with their horrible bedside demeanor and god complex. The Supervisory Nurse during the day is not a care giver. She wants a paycheck. She is unprofessional and unskilled. She doesn’t even have the knowledge of common routine medication protocol and manages her people from a computer screen. We were there for 2 days and saw enough. We witnessed neglected residence and the facility itself is neglected and unkempt. The corporation who owns this facility is obviously not involved. This place should be shut down. Please never send your loved one here. Call buttons do not work, they have bugs, the food is horrible and cheap (canned EVERYTHING). Nutrition is clearly not a priority. Fact is, elderly need a certain level of attention and care and if a major event such as heart attack or stroke was happening they had the attitude of “oh well, just one less we have to clean up after.” This medical facility is not monitored or managed. As a HR professional in the medical field, I will be brining this to every major South Florida health care system’s attention in hopes they NEVER recommend Clewiston Nursing and Rehabilitation Center. Two days we were there… only two days and it was shocking to see how detached these health care workers were from human compassion. They have infected each other with their lack of humanity. I’m sure an environment only Dr. Mengele of Auschwitz would approve."

"My husband entered this nursing home Aug 23; I pulled him out Sept 26.//Two-weeks after he had been admitted, ALL of his clothes were missing. 11-shirts, 11-shorts, 4-pj pants, 1 pair of pjs, 6-undershirts, 1-belt, half his underpants (~7-pair,) half his socks (~7-pair,) his new remote control for his tv, and his brush. His name was inside of, or on, every piece of clothing. Even the hangers were gone. I was told on Sept 12 that I would be reimbursed for his missing clothes; I didn’t have receipts for everything, which meant I wouldn’t get money for those items. I presented my receipts in Oct; ~$200 has not been returned to me yet.//The medical records did not contain everything that occurred, including emotional/ verbal abuse that he experienced from one CNA, which I reported to 3 different staff members, Including his social worker. the staff members didn’t look into the issue, didn’t call me back as they said they would, AND it’s not noted in the medical records. when I called to complain, the same CNA answered the phone. I asked her why someone would tell a man w/dementia that ‘if he didn’t like it there, he could go home.’ The woman said to me, ‘if you’re not happy with his care, you’re welcome to come and pick him up.” she lied when she gave me her name, which I asked her to repeat 3 times. That’s not in the medical records, nor did anyone investigate. when I got up there that afternoon, he had started packing, so I 100% believe it was said to him.//I couldn’t understand why the doctor wanted him to use a wheelchair on Day 2, when he walked into the facility when he was admitted. After reading the medical records, I discovered that they were only giving him half of his Parkinson’s meds at night, so he went 12-hours with half of his carbidopa-levodopa not being administered. Of course he couldn’t walk in the morning!//the night that I picked him up, I also found what could’ve been a melanoma on his toe. I took him to our dermatologist. it ended up being a blood blister. according to their notes, they do skin checks on Mondays. Our dr said if they had actually done a Skin check on Sept 23, the blood blister wouldn’t still be there on Thurs, meaning it had been there for a bit and it was not noted in the medical records.//I couldn’t get anyone to EVER call me back or answer an email, from the top down to the bottom - the people that really mattered - there was zero communication.//a nurse who I liked told me that my husband didn’t have dementia. IF that were the case, then I could’ve placed him closer to home (rather than 2-hours away. maybe he didn’t need a lockdown facility, except I have 6 neuropsych reports by 4 diff neuropsychologists that say he does have dementia.) she told me that he dressed himself every day, when I know he can’t dress himself most days. This is probably why he had the blood blister on his foot - because no one was helping him with his Socks. Being told to pack up if he didn’t like it there, and then being told that he didn’t have dementia, and that he could dress himself - those were my deciding factors in bringing him home. I wondered how they were treating him - expecting him to do things that he wasn’t able to do.//Right before we left the facility on the 26th, he had to use the bathroom. I told them when he was checked in that he could not toilet by himself. toileting includes the actual act AND the cleaning. when I helped him get his pants down, his underpants had streaks of poop, which means that nobody there was helping him wipe himself. I specifically told him that he could not do that particular ADL skill.//There are a couple of untruths in the medical records. I didn’t get the original welcome packet until Oct 5. I also never got a copy of the agreement that I signed on Sept 12-it took until Sept 30, and it was constant haranguing to get that, and the medical records. I’ve kept all my emails and their responses because I am complaining to the agency that licenses them.//wld not reimburse me for clothes that I didn’t have receipts for, all $$$. 220 in receipts: they sent me 163."

"I put my mother here on August 1st 2019. Grant you, I was hesitant because of the age of building but the old saying don’t judge a book by its cover is true! The food is fabulous (like not just sometimes), in 30 days, haven’t met one grouchy staff and in fact, employee turnover seems low because everyone has years at this place. The activities director is above and beyond coming in to encourage her to participate. All of the staff genuinely cares. More people should write reviews because it seems unreal for how efficient this little nursing & rehabilitation facility is run. I picked my mom up for storm Dorian and she asked when she can go back to her room. That alone says our local nursing care is right here in our backyard for our loved ones."