Palmer Ranch I - Intercoastal Medical Group 8592 Potter Park Drive, Sarasota, FL 34238

"I now see why this office has bad reviews. My mother has been a patient with this office for over 15 years. I came to visit her over the holidays and heard her on the phone getting the run around from the office because here primary retired with zero notice and they were not faxing a prescription she needed for Medicare reimbursement before the end of the year. I took over calling 12/27/23 and it took a total of 5 calls over the course 5 hours most which was spent on hold to get this taken care of for her. At 4:30 they assured me they would take care of and the fax sent. I called back this morning 12/28/23 because it was not faxed and the office was closed? On a Thursday. The fact that they treat any one especially a senior citizen like this is deplorable. There is zero customer service and they lie. **Edited. They were closed for lunch. I drove there and requested the fax be sent only to be told they will try to send it by the 'end of day' I offered to say but they declined. So I guess I'll drive back tomorrow at 8am to make sure it was sent. **Edited again I went into the office Friday 12/29 to find out why the fax had STILL not been sent. I was then told a Drs visit was needed. They "squeezed" my mother in that afternoon we saw the Dr who FINALLY signed off on All this fort them to sign off an a Prosthetic breast bra insert."

"Forget about getting anyone to answer the phone and the patient portal is terrible. You have to schedule an appointment through the website but they don't respond. The only reason I gave 2 stars is because the Dr. was nice."

"Good luck trying to schedule an appointment or call the doctors office. I was on hold for 35min and hung up the phone. They don’t answer their calls during office hours and claim staffing shortages for 2 years now. Funny how intercostal is the only medical group claiming this in the area. It’s not hard to hire someone to schedule appointments, just pay your employees decently. Not cool to try to save money by taking away a much needed service. Stay away from this practice, not worth the aggravation."

"I have been a patient at Intercoastal for well over 10 years. My husband passed away 1 year ago and I started to have nausea and loss of appetite. I was in the process of selling my Pennsylvania home to move permanently to Florida. My blood sugar became severely elevated with vomiting. Dr Pail ordered blood work but when I arrived for my September appointment I was turned away by a rude woman because I did not update my paperwork that she said was mailed to me. I was in fact between 2 homes and never received said paperwork. She did not care that I was ill. I have since had 4 E.R. Visits and a hospitalization for Gastroparesis, vomiting,dehydration and hyperglycemia. I was released from Sarasota Memorial on Christmas Eve and remain seriously ill. I feel that the rude and uncaring office worker should be discharged from her position. She has caused me serious harm and should not work in any medical facility. Does “Do No Harm” apply to medical staff? I was an RN for 45 years and have never seen anything quite like this. Cathleen Kitson"

"I'm very unhappy with the customer service that I received from Intercoastal and Dr.Martin. Avoid at all costs!!! I have been a patient of Intercoastal Medical Group for over a year. I originally was seeing Dr.Bidle who I really liked. However he left the practice and I was assigned to Dr.Martin. I didn't get to choose my provider. I didn't like his style of healthcare. I thought his methods were outdated and he was very cold and robotic, and didn't seem to care about his patients. I called the clinic and asked to choose another provider and was told the office manager approved my switch and I could see Dr.Havlovic, who I thought was a better fit for me. I week later I made an appointment with Dr.Havlovic. However when I arrived I was told I was seeing Dr.Martin. No one from the clinic had notified me prior to the switch. I asked why and I was told that Dr.Havlovic was too busy to see me. After the appointment with Dr.Martin I called the clinic again asking to make an appointment with Dr.Havlovic, and was told she didn't accept me as a new patient and they don't allow for patients to switch doctors. I was told I would have to go to one of their other locations if I wanted to see a new provider. This isn't what they had told me the first time. I then received a letter in the mail from Dr.Martin saying that he would no longer see me. I found this very frustrating and unethical. I was extremely sick and have had a bad cough for over a month. It is his job to treat sick patients. He clearly was offended by the fact that I wanted to switch doctors, however I don't think it's right to just drop a patient because they asked to switch doctors. The clinic also didn't provide me with an alternative provider that I could see. I'm outraged by the horrible customer service that I received from this doctor and this clinic."