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Florida Orthopaedic Institute
6117 Gunn Highway, Tampa, Florida, United States
About the Florida Orthopaedic Institute
Florida Orthopaedic Institute is a leading provider of orthopaedic care in Tampa, Florida. Our team of experienced doctors and physiotherapists are dedicated to helping patients of all ages achieve optimal musculoskeletal health. Located at 6117 Gunn Highway, our state-of-the-art facility offers a wide range of services including orthopaedic surgery, sports medicine, physical therapy, and more. Whether you are recovering from an injury or managing a chronic condition, our compassionate staff is here to provide personalized care to help you get back to living life to the fullest. Contact us today to schedule an appointment and take the first step towards a healthier, more active lifestyle.
Photos of Florida Orthopaedic Institute
6117 Gunn Hwy, Tampa, FL 33625, United States
Opening hours of Florida Orthopaedic Institute
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Florida Orthopaedic Institute
"Please note my husband and I share this account, & I'm posting my personal experience. Today I visited the Gunn Hwy location. I arrived so happy to be getting seen because the VA Hospital's waiting list was 4mo+. Upon arriving, I went into what I learned was the wrong side wasting about 3-4min waiting to check in at the wrong desk. So I crutched out, over to the other side, figured out the desk I needed, & approached the desk at 1:08pm (I'm ~20min early), where I greeted a young man "Hello!" (smiley emoji) He could hardly be troubled to look up. He replied "Do you need something?" (frowning emoji) "Yes, I'm trying to find Dr. Grayson's team, I have an appointment." "Ok, please sign in." I signed in & gave the young man my VA ID card. He just typed away, scanned my ID, scowling the whole time, not a single word. I waited patiently, then after about 2min of awkward silence I asked "Is there any other information you need from me?" "Uh, oh yes, I'll need you to fill out some information on this tablet." He finally looked up at me. "You can go sit down, I'll bring it to you." I sat down & another couple walked up to him. He began to help them. Then another. After about 15min, I walked up and reached toward him saying "I can take that if it's ready." I clearly interrupted him. He said "Uh no it's not ready. I'll bring it to you." Then about 5min later (and now my appt is late) a young lady yells my name across the waiting room. I replied "Yes ma'am! Right here!" as I began to gather my crutches and put my stuff in my bag. She yells again across the lobby "Have you been helped?" Me: "Yes, I'm just waiting on a tablet." She motions for me to sit down, "Oh ok" then tells the staff, "You guys gotta need to use the yellow highlighters." Keep in mind, I was in the absolute furthest chair, & could hear this. Eventually, I got my tablet and had to fill out, with my finger, my ENTIRE medical history, which was already sent to them. Yes, apparently, I'm also supposed to be unpaid medical staff & there's no nurse with enough time to ask me the relevant questions. Nobody took my vitals. Now it's 1:50pm, I had a 1:30pm appt. On 2 crutches, I managed to use 1, I return the tablet. I was VERY blunt and told the young lady "I'm not sure who to tell, but you should know, this whole tablet thing is highly inefficient. I've wasted 45 min to fill out a whole bunch of questions that are already answered in my patient medical history that I know for a fact was sent over to you. This is very frustrating as a patient especially since I arrived early and now I'm already 30 min late, which pushes the patients after me to be late." She rolled her eyes and piped back with a response equivalent to "Not my job" I was instantly aggravated and admittedly returned the indifferent tone "Well it's feedback, so you should probably share it with whomever's job it is then." Again very sarcastically with an eye roll she says "yeah but you're yelling at me and it ain't even my job." She clearly doesn't understand that customer service is EVERYONE'S job, and my volume wasn't 1/10th of the lady's that yelled across the waiting room. As someone with a command voice, trust me if I had been yelling the whole building would know, not just the people within 5 feet of me. Then I went to xray, back to the doc, then to a room where I was asked ALL THE SAME QUESTIONS that I had filled in on the tablet. I very kindly told her, that I knew she was just doing her job, but I asked if she had ready anything I filled in because I'd already given all this information. She ack'd that she noticed it had taken me a very long time w/ the tablet, and that no she had not ready it, she was just doing their process. Then the doc comes in - having been told I've been "abusing" his staff. He had his mind made up. Didn't ask me for my perspective, but told me that he wouldn't tolerate me abusing his staff, this was their practice and their process and if I didn't like it perhaps I should find a different doctor. I looked and said "WOW?!" You have no idea the other half of this."
"The worst customer service, I been in the phone since 8:00 am trying to get a same day emergency visit and they transfer me from department to department."
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