UF Health Radiology - Orthopaedics and Sports Medicine Institute 3450 Hull Road, Gainesville, FL 32608

"Unbelievable. They tell me the only time they have for me TEN YEAR OLD CHILD to get an MRI is at 5:55am! Call to confirm it’s 5:55am. We arrive at 5:55am. There is not a single person here and the lady in the parking lot says they don’t allow patients to come in until 6:30am. Why in the world would they make me bring my ten year old here at this insane hour when no one is even in the building at this time?!?! I’m so disappointed with this place."

"I don’t normally leave bad reviews for places, I try to give people the benefit of the doubt but the care here was awful. My tech was horrific. I told her as soon as she pulled up my chart “I am in remission from an eating disorder. I need to not know how much I weight. If it is in my file do not tell me. It would be extremely triggering.” Every medical professional I have ever told this has respected this request. She responded “Oh…uh… I’m not here for anything related to that so you don’t need to worry about that. But your weight is (x) lbs.” The resident who saw me later seemed like a very nice guy but was shaking so badly he couldn’t properly place the needle. While he was preparing the nurse kept saying “no, not like that, try again… Make sure all the air bubbles are out of the syringe.” After repeated corrections and him asking “can you show me how to do it again?” the attending physician came in and took over the procedure. I know residents have horrible schedules and are worked to death, I’m sure he was just trying his best, but I was still crying from the tech’s mistreatment and terrified he was going to injure me or give me an embolism."

"It's exhausting being the bad guy. But I have to point out a problem I encountered with radiology at UF Ortho on Hull Road. Ok so the first time I received a hip x-ray, the male technician showed me a room where I could pick cloth shorts in various sizes to change into. The whole experience was pleasant, with my dignity intact, considering how nervous I was about my first-ever surgery appointment. AFTER surgery, and my first post-op, the female tech told me NOT to go into the changing room that I would just drop my pants for an x-ray. She didn't ask if I had underwear... of course I did, but what if I didn't? The exposure would have been extremely embarrassing for what, to save one minute of time because of the rush-rush to get patients in and out of the post-op appointments? Or maybe it was because she assumed I would be more comfortable dropping my pants with a female tech? (I actually prefer male techs, as they act in a more dignifying way and they are stronger and can handle my large frame by helping me get on and off the table). But what bothered me more than anything, was how she saw my discomfort on my face and then asked me... "This IS ok with you, riiiiigggghhhht?" Was she asking me or telling me? If I had said, NO, this is NOT ok, what would she have done? I was already exposed. My message to UF Shands is GET MORE CLOTH SHORTS AND GOWNS and respect every person's humanity. Thank you. PS I gave two stars instead of ONE because the first tech was awesome."