Optum-Lake Wales

"Great office. Everyone is kind and professional. Only waited 15 min for Doctor Path."

"Dr. Kinley is very concerned about how long his patients have to wait in the waiting room always asking how long. I have been to almost 100 doctors and most are good but never had one been concerned about my time til now. When talking with Dr. K, ( yes he's a PA but he Dr. to me) he doesn't rush, he's not there for chit chat as there are others waiting however doesn't rush you. He's always making sure I understand everything. I have recently had a bad experience when talking to a staff member about a refill over the phone ( she was not a nurse) she was very short and curt to me as I stayed calm. I did finally asked if I had done something to offend her at which she said no very sharply. I've never experienced this behaviour from any staff there so I'm going to chalk it up to she was just having a bad day. I'll start fresh and hope it never happens again. I will not name the girl, but give her another chance. I hope she doesn't do this to others as the Lake Mary site may become a place no one wants to go and that would be a shame. I just want the whole staff to know I appreciate them."

"Beware of any doctor that puts their SCORE over your health needs!!! I am very disappointed. After reading the reviews I thought this would be a good doctor for my Dad and I, we are new to the area. My Dad is 82 and had a recent fall. The rehab recommended he have home health services, and PT. Kinnley (Dr Pass’s) nurse did not want to make the referral and I had to insist. Kinnley then assessed my Dad as having Dementia but did not refer him for a diagnosis. Kinnley sent my Dad for blood tests and told me my Dad has stage 3 liver disease. Again no referral for diagnosis. I asked that a form 3008 (Kinnley said he knew this form well) be filled out for my Dad to be placed on the LTC Medicaid waitlist and Kinnley said just drop it off and he would fill it out. I dropped it off and was told he would fill it out and fax it. 5 days later I get a phone call saying he needed to be seen by the doctor for the form to be filled out and the appointment would be in 2 weeks which was a Wednesday. On Monday of that week TS Nicole was predicted to be in the area. 82 year old and bad weather do not go well!! I tried rescheduling the appointment and was told if I cancel it would be the middle of December for an appointment. On Wednesday morning I get a phone call asking if I could come in early because the weather was going to be bad later in the day. (Well DUH) I explained that was not possible for several reasons, one being I was preparing my home (I am a full time RV’er) for the storm. Needless to say I was upset!! As for my care-I went to have my lab work done and all that needs to be done as a new patient. I scheduled a mammogram and on the day of the appointment I got a call because the tech was not in. I said I would call to reschedule. Later that weekend I fell and broke two knuckles. I had a follow up appointment on Monday and Kinnley referred me for X-rays on my hand which took another week then I had to call several times to get the results. I was told there is nothing wrong with my hand. I insisted there was and wanted to see another doctor. He finally agreed to send me to Dr Reddy. Dr Reddy looked at the same X-ray and said I have two broken knuckles!! I received a phone call from Kinnley’s assistant and said I needed to go for my mammogram before the end of the year or it would affect his “score” with Humana. I asked her to clarify this and was told that the score is based on well vs urgent care visits and referrals. I have since changed health ins companies as well as doctors. Pictures are of my hand that he told me there was nothing wrong."

"The Doctors are amazing, however the front desk representatives are unpleasant. I will not say any names, however I guaranteed if you are reading this, you are contemplating on writing a review regarding your experience. This individual acts as if she is a shareholder with the company, but is just a front desk clerk. The individual is never is in a good mood, doesn't fax documents to specialist on time, and is rude. My advice to new patients is to try and see the doctors at this facility at their alternate locations. The location in Lake Wales has unprofessional staff. The doctors are awesome though!"