Physician Care Centers - Winter Haven

"My daughter took time off work to drive me here for my annual appointment with Dr Ross. . Last time I waited over an hour; to my horror, I realized that it was going to be even longer this time as 5 people were waiting before me, so my 2:15 appointment came and went. I left in disgust. My husband, a veteran, has previously waited two hours to see Dr Ross. When Dr Pongos was here, there was excellent care and hardly any wait time. Watson Clinic now has two new patients."

"I would give zero stars if I could. This office is by far the worst I have dealt with. They do not answer the phones, they leave their voicemail box full so you can't leave a message, it has been full for atleast 3 weeks now. Susan Ross reads laboratory results incorrectly, telling you they're all normal when they really are not. I called in a refill and they never sent it to pharmacy. They make you wait for an hour before being called into your appointment. There is no concern for patient care at this office. Do not go here!"

"Worst experience in it for the money. Referred to quacks. Waited 3 weeks for appointment. Kept waiting for 1 hour. Walked out never to return."

"I have been with Dr. Pongos for 10 or more years to say She is wonderful and kind and knowledgeable . She makes you feel like a person ....and cares about you and what you care about. I am Blessed to have found her years ago and plan on keeping Her for a long time."

"Caring and thorough, great listener, really genuine. She allows you to participate and discuss all options for your healthcare. I can't say enough to rate Dr. Pongos there are not enough stars! I wish I could take her with me in my travels! Her staff is also wonderful, friendly and very helpful. Kristen is my favorite, she is sweet, caring and always very helpful."