Valrico Brandon Medical Group Inc

"Billing Department is incompetent and that is putting it nicely. They improperly billed my 2 insurance companies and then kept sending me bills. They even tried to send me to a collection agency for their incompetence. After I went round and around went them, they still tried to say I owed my co-pay which I went back to my bank statements and low and behold I paid my co-pay as I told them. They again did not apply my co-pays properly. After everything was said and done, I did not owe them anything but it was sadly their own incompetence and failure to properly bill my insurance companies and properly apply my co-pays. However, Dr. Qasi is amazing and I have been seeing her for 7 years now. The Billing Department need to get it together."

"I have gone to Valrico Brandon Medical Center & Dr Judah for many years. Dr Judah is a capable and patient provider. I have never had any issues with her or her assistant Rhonda. I have never had any problems with scheduling or wait time. HOWEVER, getting lab results is a whole different story! Rhonda calls me promptly after the results are received & leaves a a voice mail. Then the problem begins! If you call the practice & ask for Rhonda you are told she is with a patient. If you leave a message on the voicemail you receive a call back at a random time. Maybe they are forgetting patients have schedules also & are not always available to take phone calls. This week I have left daily messages to retrieve my lab results & received 3 call back at times when I was unable to take the call. So, it has been over a week & I don’t have my important lab results which is stressful. This is not an issue caused by the doctor or the assistant. It is a practice management issue. My previous practice had identified call in times daily so there was an efficient transfer of information. I realize privacy is important but leaving information with permission could be an option. I had hoped that after the practice was purchased by Milenium this situation would change but it definitely has not."

"I'm a nervous patient, and everyone in this office made me feel at ease. I was able to get a same-day appointment and the wait time was under ten minutes even though I was a new patient. I saw a Nurse Practitioner and she was very, very thorough, knowledgeable, and concerned. I feel like I received top-notch care and I'm thrilled to have a new primary care physician. I won't say I can't wait to go back, but I will certainly be less nervous the next time I need to."

"My doc (Dr. Wigger) is really nice and the staff has always been nice to me. I'm not sure why there are bad reviews but I've never experienced any rude or disrespectful behavior from anyone in the practice. I can usually get a sick appointment within 48 hours and any work notes or accommodations have been provided to me the same day without hesitation. I never feel like I'm being rushed or that you the doctor is in hurry to get to the next patient. You don't come across many practices like this anymore. I actually trust my doctor and feel like she genuinely cares about my health and well-being. :-)"

"The staff is wonderful. You cannot expect people who are loaded down with patients to meet your expectations of the perfect staff. They work hard and I've known most of them for 15 years. That ARE nice. My doctor is Rog. He is wonderful. Every doc I've seen when he was away or something has been great also. Most comments and ratings are only negative, so I had to represent for those who love these guys!"