Prompt Care
1133 Saxon Boulevard, Orange City, Florida, United States
About the Prompt Care
Prompt Care is a leading healthcare institution located at 1133 Saxon Boulevard in Orange City, Florida, United States. Our dedicated team of medical professionals is committed to providing high-quality, efficient, and compassionate care to patients of all ages. Whether you are in need of urgent medical attention or simply seeking routine healthcare services, Prompt Care is here to meet your needs. With state-of-the-art facilities and a focus on patient-centered care, we strive to ensure that every individual receives prompt and effective treatment. Visit us today to experience the difference at Prompt Care.
Photos of Prompt Care
1133 Saxon Blvd, Orange City, FL 32763, United States
Opening hours of Prompt Care
Monday:
08:30 - 19:00
Tuesday:
08:30 - 19:00
Wednesday:
08:30 - 19:00
Thursday:
08:30 - 19:00
Friday:
08:30 - 19:00
Saturday:
09:00 - 16:00
Sunday:
09:00 - 14:00
Reviews of Prompt Care
"I am writing to bring to your attention an unfortunate experience my mother, had at your clinic on Wednesday, February 7th, around 3 pm. Upon her arrival, my mother, experiencing chest and neck pain, sought assistance at the front desk. Hailey, the customer service representative on duty, informed her that no Spanish-speaking personnel were available at the facility. Despite the language barrier, my mother was handed a patient packet in English and attempted to complete it to the best of her ability. Regrettably, Hailey charged her for the visit but refused to accept the incomplete packet, causing considerable stress and panic for my mother. Feeling desperate, she decided to leave the clinic. To our dismay, as she was leaving, my mother overheard another clinic worker, Yanesia, speaking in Spanish. Gratefully, Yanesia promptly stepped in to assist, translated for my mother, and remained present during her evaluation. It was during this evaluation that it became evident my mother was experiencing a heart attack, leading to her immediate transport to the hospital. I am compelled to express my deep concern and disappointment with Hailey's conduct during this critical situation. It is disheartening to know that she was aware of another staff member, Yanesia, who could have aided my mother but chose not to do so. This indifferent and unhelpful approach almost had severe consequences for my mother. I appreciate Yanesia's timely intervention, which undoubtedly played a crucial role in ensuring my mother received the necessary care. However, I believe it is essential for you, as the clinic manager/supervisor, to be aware of the distressing customer service provided by Hailey. Such conduct is not only unprofessional but, in this instance, could have had life-threatening consequences. I trust that you will address this matter promptly to ensure the well-being and safety of all patients at your clinic. Thank you for your attention to this urgent matter."
"This place is incredibly unprofessional. I signed in and was charged my copay upfront. The lady at the desk left for an appointment and after she left the window was closed as there was no receptionist. I waited and waited and not one person was called back so I left and followed up with a phone call letting them know I left and need my copay refunded. I’m still waiting for a refund. I sent a message and it said Ill get a response within 24 hours but that was a week ago."
"I went to this place with fever, cough, headaches, throwing up. They make a virus test on me telling me they have to send the test to a bigger Lab. and the next day the call me to tell me what kind of virus i have and what antibiotic should i try. 4 days have passed so far, when i call they say "one more day" living a hell with those syntomps all day and night for 4 long days. Is the slower process ever, i lost my money paying that copayment. So far the worse hospital i visited in Florida."
"Thank you so much to the staff at this facility! My husband went in for some services on a Sunday and received the utmost respectful and PROMPT service. They still offered smiles on their face, regardless of the cranky patience’s I witnessed in the waiting room giving them a hard time. All the girls truly cared about his well being!! Thank you again to Hailee, Maurice & Kristen. Ya’ll are the best!!!"
"I've gone here more times than I care to admit and every time I've had a good experience. They don't mess around, I've never waited more than 15 mins, and you can tell their staff cares about doing a good job! Dajah & Kelsey are my favorite. If you don't feel good they will find a way to make you laugh & smile. I've been to other clinics in the area and they don't seem to care at all. This place is the opposite of that. I def recommend it."
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