WellMed at Dr. Phillips
7400 Docs Grove Circle, Orlando, Florida, United States
About the WellMed at Dr. Phillips
WellMed at Dr. Phillips is a leading healthcare institution located at 7400 Docs Grove Circle in Orlando, Florida. As a trusted provider of comprehensive health services, WellMed is committed to delivering high-quality care to patients in the Dr. Phillips community and beyond. With a team of experienced healthcare professionals, state-of-the-art facilities, and a patient-centered approach, WellMed offers a wide range of medical services to meet the diverse needs of its patients. Whether you are in need of primary care, specialty services, or preventive care, WellMed at Dr. Phillips is dedicated to helping you achieve optimal health and wellness. Visit us today to experience the difference in care that WellMed can provide.
7400 Docs Grove Cir, Orlando, FL 32819, United States
Opening hours of WellMed at Dr. Phillips
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
08:00 - 12:00
Sunday:
Closed
Reviews of WellMed at Dr. Phillips
"I didn’t like the way I was treated by the receptionist. He was supposed to schedule me an appointment with Dr. Parekh over the phone. However, he was preventing me from getting into the appointment. I canceled to be scheduled for an appointment because he was hesitant to schedule me with one. He wasn’t even sure if I was going to be seen. So, I decided to change my primary care doctor because of him. He was acting like he owned WellMed for him to decide if I could or could not see my doctor. I needed to be well, and I couldn’t wait to go back to work. Your practice’s name doesn’t suit the needs and concerns of the patient who needs to be seen right at the moment, including the way you provide services to all the patients you see. No stars supposedly."
"I've been a patient at this clinic for 18 years. When it was SouthWest Orlando Family Medicine under the guidance of Dr. P. Gonzalez, it was a compassionate, patient driven, and trustworthy practice. Since WellMed began their takeover in 2020 after Dr. Gonzalez retired the practice is neither compassionate, trustworthy, and certainly not patient driven. The bottom line is that they appear to have way more patients than they can handle, with a goal to simply make more money. It takes forever to get someone to answer the phones. My average wait time for someone to answer is at least 12 minutes, but I have waited as long as 22 minutes before anyone answered the phone. My pharmacy calls me because they can't get through to speak to my doctor. It has resulted in my med refills for my hypertension being delayed as much as a week. My specialist clinics have complained about the same issue. Referrals routinely take a week or more to get processed. They CLAIM you can call an on call doctor or you can always call your doctor in case of emergencies instead of going to the E.R. and that your doctor will get back to you. That doesn't happen. They CLAIM someone from your doctor's "care team" will get back to you. That takes forever if at all, even in emergencies. Instead, I'm routinely told i must make a tele appointment and expect that to be at least a couple of days to a week. I have diabetes, a heart murmur with other heart issues, hypertension, and chronic managed pain. Yet none of these or any other issues I've had in the last 2 1/2 years since WellMed took over has been dealt with in a compassionate, trusting, or even reasonably timely manner. The only "treatment" this practice seems to care about is my yearly Medicare exams and my every 3 months Medicare check-ups for "chronic conditions." I don't have to call them at all for these consistent, Medicare billable hours. They call me relentlessly, and Mehga makes sure to mention these type of appointments every chance she has. Yet when I need real care, I can't see my doctor or even get them to answer the phone. As a result, I've made a complaint with Medicare about my care here, and after 18 years, I've left for a clinic and doctor comparable to the way this clinic used to be and the standards it should be run with."
"They take FOREVER to answer the phone or don't answer at all. They send it through an answering service. They told me I need to schedule ANOTHER appointment so that the doctor can REVIEW ultrasound results, meaning she hasn't even picked up the paperwork. It's been over a week. ABSOLUTELY do not recommend. Money hungry practice. Find a different medical center."
"They used to be a great practice, but once they joined WellMed a couple of years ago, their patient care and customer service has precipitously declined. Dr De La Riva is great, but getting an appointment can take months."
"Why do the NEVER answer the phone. You cannot even contact your doctor to schedule, get a referral, or anything. They literally do not even get on the phone. TERRIBLE! They were good before transitioning to Wellmed! Bad choice as they ruined their patient care and customer service . Time to find a new clinic!"
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