Nemours Children's Health, Clermont

"My daughter has been going to Dr Athans since she was born (10years). We made an appointment today to see a PA. The person on the phone that made the appointment got us in same day. We drove 45min for the appointment and we show up just for them to tell us they don’t accept our insurance. I put the insurance on the app and no one called to tell me they didn’t accept it and the lady that made the appointment never asked if it was the same or updated. We wasted leaving work/school early and drove 45 min just for the lady at the front desk to be rude and disrespectful. I love Dr Athans but the front office staff is not worth it."

"We really love this office and Doctor M. They always get me in for an appointment if there is something im concerned about with my daughter, and Dr. M is always very informative, and takes time to go over concerns and questions I might have. All the the nurses are kind as well. The rooms are all themed so there are things for my daughter to look at while we’re waiting. I think the longest wait I've had is 30 minutes because the office was busy, other than that no more that 15 min typically."

"When my daughter was seen she was so scared. The nurse , Christina took us back into the room in less then 5 minutes of us checking in was very honest with my daughter that she would receive some shots but she would be gentle and get through it together. Her reassurance and up beat attitude made her visit so much easier for both her and I. By the end of the visit she was not nearly as scared and even allowed her to give the shots without crying. She was gentle and made the visit fun . I really recommend this pediatrician's office with either doctors. Everyone is friendly. But my daughters new favorite is the nurse that made her visit fun instead of scary! Thank you Nurse Christina you are awesome! I hope you know what it means to me."

"I called multiple times a day for a week with no answer (the office did not believe me until I SHOWED PROOF), staff is not knowledgeable about anything including their own policies, and the doctor kept misdiagnosing my children which is why we stopped coming. My children have been going to Nemours for over 10 years and THIS OFFICE is the ONLY bad one... All the others are absolutely wonderful (we've been to 4 different ones over the years)."

"Such a wonderful caring and patient office! My son has Down Syndrome and has extreme anxiety when it comes to anything medical. I have been searching for a pediatrician that generally cares and listens and is patient. So glad I have finally found it! My son was having a meltdown and they were extremely patient, even bringing the thermometer etc to the waiting room to make him more comfortable. Bother the nurses and doctor were caring, patient and kind. Recommend highly."