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West Volusia Medical Associates
1070 North Stone Street, DeLand, Florida, United States
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About the West Volusia Medical Associates
West Volusia Medical Associates is a healthcare institution located at 1070 North Stone Street in DeLand, Florida. This institution has been serving the community since 2001 and offers a range of medical services including internal medicine, family medicine, and specialized care. The team at West Volusia Medical Associates includes experienced physicians such as Dr. Joseph B. de Peyster, Dr. Thomas J. Montaldo, Dr. Curt N. Rausch, Dr. Albert J. Razzetti, and Dr. Reginald Schutt-Aine, as well as certified physician assistants and advanced practice registered nurses.
West Volusia Medical Associates has recently joined the Florida Hospital HealthCare Partners medical staff at Florida Hospital DeLand, which is part of the Adventist Health System. This partnership allows patients to access a wide network of healthcare providers and services, ensuring comprehensive care for individuals and families in the Volusia and Flagler counties.
With a mission to extend the healing ministry of Christ, the Florida Hospital East Florida Region, which includes Florida Hospital DeLand, is dedicated to providing high-quality healthcare services to the community. Patients can expect compassionate care, advanced medical treatments, and a focus on overall health and wellness.
For appointments or more information, West Volusia Medical Associates can be reached at 386-943-7100. The institution accepts most insurance plans, making it accessible to a wide range of patients. Visit West Volusia Medical Associates for personalized and professional medical care in a welcoming environment.
Photos of West Volusia Medical Associates
1070 N Stone St A, DeLand, FL 32720, United States
Opening hours of West Volusia Medical Associates
Monday:
08:00 - 16:00
Tuesday:
08:00 - 16:00
Wednesday:
08:00 - 16:00
Thursday:
08:00 - 16:00
Friday:
08:00 - 16:00
Saturday:
Day off
Sunday:
Day off
Reviews of West Volusia Medical Associates
"My doctor of 18 years at this practice retired. Since he retired, it has been terrible trying to get quality care. Medication‘s are changed without notification to me. Appointments changed and placed with a PA without any choice to me. One month, I am told to go to a specialist the next month the dr is attentive advised me to withdraw from the specialist as he can help me and keep me on the same regimen. Then, this month a refill was called in decreasing my dosage without even a phone call. Then, the doctor calls me and confused me with another patient. I have never been so stressed attending a physician - it’s heart wrenching to be treated like a number they aren’t familiar with - after 18 years of attending this practice. It’s sad, because this practice used to be very loving, caring and assertive to your needs."
"Copy/paste of the complaint filed with the Joint Commission today. I would like to submit a complaint against the Physician Office Coordinator of the Advent Health facility located in DeLand, Pamela Woody. Today, I took my daughter into the office to see her new doctor, Dr. Reginald Schutte-Aine. I’ve been seeing him for several years and she needed to move from a pediatrician to a GP. We made the appointment quite a while ago through the scheduler. I had asked Dr. Schutte-Aine’s nurse if she could be seen at 17 and she said yes. So I called the office and made an appointment. When we arrived at the desk to check in, we were told that the office only sees patients 18 and up. I asked why that was, and also why we weren’t told that upon scheduling? The person at the front desk then went to get Pamela Woody to answer my questions as she said she wasn’t sure. Once Pamela arrived, she asked how I scheduled the appointment. I told her that I had scheduled it like I schedule every other appointment. Through what I thought was a nurse. I actually have a voicemail that I referred to from Dr. Schutte-Aine’s nurse Kim asking me to schedule the appointment. Ms. Woody responded by reviewing the file to see that I had scheduled it through the answering service. “That’s your problem. They don’t know about the age restrictions.” I responded by saying, “I think in the future they should probably be made aware of that so they don’t make this kind of mistake again.” Immediately Ms. Woody says, “you know if you’re here for controlled substances, our doctors are limiting that.” I was so shocked I wasn’t sure what to say. Again she says, this could’ve all been avoided if you’d just made the appointment through us. Which, I thought I was. As the answering service doesn’t say they don’t work in the office. She then reverted back to the controlled substances by reminding us that we would not be getting them. After the third time of her bringing it up, I felt like I had to tell her why were there (for testing) just to get her to stop accusing my 17 year old daughter and I of being drug addicts, loudly in front of the entire waiting room. Once I was finally able to get a new appointment date, she said, “see this appointment will work because we did it, not the answering service.” I just told her she was rude and walked out. I am beyond disgusted at the way this was handled. It is unacceptable that my 17 year old would have to be subjected to that. I have never been so embarrassed and angry at a person in a doctors office in my life. I’m sure there are camera recordings of the interaction. Please request them and review them. This cannot happen to anyone else."
"I have been going here for about 10 yrs, it is a good practice but I too have felt the front staff did not make me feel welcome. In fact, there were times I felt they acted very condescending. That did get better over the past year. My current physician is Dr. Griffith and she is very nice and puts a positive spin on how to improve your health. The practice has been in a state of transition for a couple of years now, but things are smoothing out."
"Don’t waste your time here, go to Family Practice of West Volusia. However, if you MUST go here, see Nurse Practitioner Karen, she’s amazing. I had to see PA Courtney once and left the office in tears. I was pregnant and she told me I couldn’t take my antidepressant (or any medicine ever while pregnant or breast feeding). All of which is false, when I called my OBGYN distraught she calmed me down and told me not to see that PA again. Additionally, while pregnant I’d try to see NP Karen but the front desk told me they wouldn’t see me, I had to see my OBGYN. That’s when I decided to finally leave this office, FPoWV had no problem seeing me while I was pregnant and the staff and doctors are great."
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