Orlando Health Jewett Orthopedic Institute Walk-in Clinic - Windermere

"I broke my foot while visiting Orlando and ended up here for a next day follow-up. They were very friendly and accommodating. The check out staff was especially kind :) Thank you for a pleasant experience!"

"24-48 hours for the provider to return your call or make a revision to the order? What world are we living in that this is acceptable in the medical world."

"Very poor experience. I tore my meniscus and was treated like my pain/injury was not a priority. They were very unhelpful with scheduling appointments and an MRI. Instead of returning any of my phone calls to discuss my MRI results/if I needed surgery, they told me I needed to make an appointment in order to even discuss! Obviously just want their copay. Could not make an appointment until the next week. They refused to call and talk to me for days and told me that through the portal. They are awful at returning calls or communication. I have switched to AdventHealth and will never use or recommend any form of Orlando Health again."

"Horrible experience with the front desk!!! I never made it to see the doctor. My appointment was ignored and pushed behind walk-ins. The woman at the front desk does not need to be interacting with patients. I used the kiosk to initially check in until my insurance card was stuck in the scanning slot. When I asked for assistance, she made me feel like I was bothering her to remove it. When I asked if she needed to do it manually, she said she was working on another chart and I would be next. Of course, not a problem. I sat there for another 30 minutes waiting on her to help me. I watched her stand in the hallway talking it up with someone ant the first door and then help others. She looked at me plenty of times and never helped. My husband went up to her and again she said the doctor was busy and running late. Yet, there were walk-ins that were taken back. She never took my insurance card, never again acknowledged me, and gave us zero communication after waiting 45 minutes. After watching another patient go to the back, that came in 30 minutes after me, I left! I wasn’t going to be ignored anymore. She does not need to be the face of the Orlando Healthcare business. I was excited to meet Dr Rust and drove more than an hour, from Melbourne, to meet with him and get quality care for my knee. She is the first face and a direct reflection of this health care facility. She wasted an entire afternoon of my time. There are plenty of good people who need jobs and who would treat people with more respect. I’ve never walked out of a health facility in my life. This was, by far, the worst experience for a health care front desk."

"Very efficient and professional office. The staff is friendly, they have same day scheduling. The PA took his time to listen to my concerns and explained my next steps. Angela went above and beyond as well as the other two ladies in the front office. I'm confident with my care and highly recommend their services."