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Masino Mental Health Services, Inc
1008 Airport Road, Destin, Florida, United States
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About the Masino Mental Health Services, Inc
Masino Mental Health Services, Inc. is a premier mental health institution located at 1008 Airport Road in Destin, Florida. Specializing in Autism, Psychological testing & Educational Assessments, our team of doctoral-level therapists offers expert care with over 40 years of combined experience. From childhood to late adulthood, we provide treatment for a wide range of mental health issues including ADHD, anxiety, depression, PTSD, and personality disorders. Our dedicated staff offers traditional therapy options as well as cutting-edge treatments such as play therapy, animal-assisted therapy, and Bio Feedback. With superb collaboration and negotiation skills, our practitioners are committed to providing the highest level of care to our patients. If you are seeking expert mental health services, Masino Mental Health Services, Inc. is the right place for you.
Reviews of Masino Mental Health Services, Inc
"Misleading, agree with all the other reviews he is definitely not for children also did not seem to really care or ask important questions prior to my sons evaluation very disconnected, just doing his job and not accurate on what testing the XC old needed. Take your kids somewhere else! Save yourself the headache!"
"Supposed professionals With no respect for the clients time. We had our appointment planned for months for my son‘s autism test his father and I both took off from our jobs for that day. They canceled it with no notice the only way we knew it was canceled was because we called to confirm the address."
"I originally left a very long, negative review without giving the office manager a fair chance to fix things. I want to publicly thank her for taking the time to listen to my story about my daughter, helping me (even though I had cancelled my apt for my child), and still being professional and admirable with the entire situation when I was extremely emotional. Because of her, I will get help and answers needed for my child and I will wait for an apt with their clinic. The kindness and generosity she gave to me was profound. 5 stars well deserved."
"If I could give this a half star, I would. Not only did they give out my sons information without ever asking me for permission, they also gave out FALSE information to the person that we were worried about abusing my son in the first place. This created an even bigger issue and fears than we had originally sought out Dr Masino for. My son had only seen his counselor two to three times (we were planning on more but were out of town for about three weeks) with concerns about possible abuse. During the first meeting they have you fill out paperwork with a sheet that asks if there is anyone else that would be permitted to call and get information on meetings or concerns. There was no one on my list. When I called to confront them on this (After the suspected abuser began to call and text hostilities seemingly out of nowhere with “information” from my sons private counseling sessions) I never received a call back. I called multiple times but the “office manager” was always “out of the office and will give you a call back”. I am currently seeking help on base with a lawyer to see what we can be done. Will NEVER take a child to see them again."
"This was a horrible experience. I was already under tremendous stress when I went to them. I saw Dr. Maddy Figerett. On the second visit, she decided to tell me that by the way she was moving to Alabama within 2 weeks and tried to pone me off on another therapist there. I told them that I did not feel comfortable with them any longer since I felt as if they had not been honest with me from the beginning. This would have been nice to know before I started with her. When I called to request my records be sent to me to bring to my new therapist, Carla, told me that Dr. Figerett would have to do a summary and that would cost me money and I would have to wait for her to do that. When I got upset about that and told her I would consult an attorney, Carla laughed at me. I called back to speak to the office manager and she said that she was to office manager. I requested that her supervisor call me and I have not heard anything. This office is the most unprofessional, what appears to be a money grabbing business with no regard to their clients as long as they can bill your insurance for it. I would not recommend these counselors at all for any reason."
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