Keiser University 6430 Southpoint Parkway, Jacksonville, FL 32216

"Keiser is touted as a professionals college. They want you to take a wonderlic exam to gain entry. They expect you to adhere to a dresscode and to act accordingly. However, Keiser's staff is anything but professional. As a military veteran student I have had Keiser on multiple occasions fail to send in the proper paperwork to the VA, resulting in me not receiving entitlements and housing allowances that I need as a full time student. There have also been multiple occasions where ilI filled out paperwork after being called in during non class hours, and they never sent it off. There is always an excuse, not accountability. They have continually failed me at every turn. Additionally, the other veteran students have had the exact same issues I am experiencing. Despite me calling them out on it and promises it wouldn't happen again, it has continued. Meanwhile, Keiser ensures they are paid and receive their money from the VA, that process has not gotten botched once. I have attended Keiser for a full year and can't abandon my progress at this point. If you are a prospective student and thinking about joining Keiser, save yourself and don't. Edit* My first name is Harold. Since I am the 4th my family nickname is Collin. I go by that. I'm the only person with my last name in your entire directory."

"Last night I went to the scare fair. I was extremely disappointed on how they let a student dress in the game room for kids on the second floor. She was dressed up like a playboy bunny!! With ALL of her cleavage out! This was an event for my kids to enjoy, not for a night out to dress the way she dressed. I will not be returning to Keiser for any more events. Extremely inappropriate attire for this event. The Superintendent will be made aware."

"Keiser has great professors and I loved all of the ones I had. My ISSUE with KEISER is that I CANNOT get MY TRANSCRIPTS! I understand if I left for no reason but that was not the case I had Covid-19, followed by childcare issues which I know they DON'T care about.... The hours are not flexible so it is hard to work and be on campus from 8-12 or 1pm/2pm I don't remember the exact times. I CAN'T complete my education at a school that has flexibility I need because of TRANSCRIPTS that I obviously can't afford if I didn't have the chance to finish school. I hope a lawsuit takes care of this issue for everyone in my situation. I worked hard in school and now I'm being punished and my life is on hold. RUNAWAY from this school because LIFE HAPPENS AND THEY DO NOT CARE AT ALL. This one star rating will stay here FOREVER until I get my TRANSCRIPTS. Pain & suffering"

"I moved to Jacksonville just to attend Keiser University. They knew just how to make it sound like I would be very successful when I first visited and got me right where they wanted (to commit to coming to the Institute). Every time I’ve called the school no one is never available to talk to me. My advisor NEVER reached out to me like I was told she would. Every time I needed to gather information about something I always had to call asking questions. The front office staff definitely do not care if your problems are resolved or not. As long as you’re feeding this school tons of money they are satisfied. I left to go continue my education elsewhere. At least 1 unofficial transcript must be provided to the student if requested! I have called and practically begged for my transcript for weeks now. Now that I’m asking for my transcript I have a balance of $862.00 that needs to be paid before I can receive them. It is holding me back from furthering my education at my new school. Not to mention that I have a email that was sent referring to a “Financial Aid Distribution” of the exact amount that I supposedly owe. Do NOT fall for all the fibs they feed you if you’re planning to attend this college. If I could give them 0 stars I would. I DO NOT recommend this institution at all."

"BE VERY CAREFUL WITH THE BOOKSTORE! As a student there, I love the University, the business program and all my Professors, yet I purchased a few books, with COUNTLESS concerns that I documented with the University staff and college professors, without resolution. The latest is a rental that I purchased on line, fulfilled by the Jacksonville bookstore team and sent to the Fort Lauderdale location for pick up, since the closest location to me (Palm Beach Flagship) location has a manager that shady is the best way I can describe it. So back in MAY, I checked with the bookstore by calling on the 11th when the order was ready and was told that it is open on Saturday from 9 AM to 2 PM. I even checked on Google to get the directions and verified the hours again. Stopped at the campus around 12:30 PM on Saturday, after driving from Delray Beach (about 40 minutes), and was also told by the front desk that they are open until 3 PM, but then went to the door upstairs only to find a locked door. I then checked with the library person that verified that the door was closed. When I went downstairs, I was given the excuse of "They were open only during the first week of the summer semester, and that was last Saturday." When I asked if they were aware that the semester started AFTER SATURDAY on 05/08/2023, the Monday after the weekend they mentioned, oh no that is not how we have it on our calendar....I felt I was treated like an idiot because the from desk personnel argued my position. Now, June 22nd, the rental is returned because since I never picked it up and had to buy from another vendor, I contacted the company that runs the bookstore, Follett, responsible for the return. As expected, the Keiser bookstore customer service has not refunded any funds and they keep closing the tickets sent from Follett, and cc me on double emails in order to confuse or forget the concern. I did mention that I will review publicly their treatment, but it seems they LOVE upsetting people that are professionals and do not just throw money at them. At this point, a BBB complaint is going to be sent for them and let's see how they support students (that have 3.91 GPA by the way, in Presidents List of KEISER.) This was a simple cautionary tale for all you future students out there. Remember, WE pay for our education and pretty hefty if you consider the college loans, THEY nickel and dime for a return of an item never even picked up or used? For shame...."