Papa Johns Pizza

"So I have ordered from here a couple times using the website. The order process was smooth and the ability to totally customize your pizza down to the type of sauce and cook time was great. The first few times I went I picked up the pizza. The first time I ordered messages were sent to me informing me the pizza was ready for pickup. When I went in I was provided my order upon arrival. The last pickup order I did no messages were sent and when I looked online at the Pappa tracker it stayed at order received. After 45 minutes I decided to just go and see if it was ready. Apparently I had been sitting there because by the time I got home the pizza was no longer warm. The final time I decided to do delivery. The tracker was stuck at its on its way but never gave me the eta or real time tracking which the website promotes. Pizza did arrive about 40 to 45 minutes after the order was placed. I live 5 minutes away from the store location."

"Where do I start? Let’s see how about I placed my order received confirmation My order is ready for pick up I get to the store and No one knows where my order is. My order never came through the system but on my Confirmation email said it was ready So mind you I already waited 30 minutes for the order to get ready another 10-15 minutes to drive to the physical Store Now I have to wait Another 30 minutes for my pizza to be ready then another 15 to drive home. I pretty much waited two hours for this pizza service at the store was horrible. Everybody laughing people throwing boxes of pizza, slamming them down. I would never order from this place again please stay away from this place they wouldn’t even give me any type of compensation for waiting for so long Papa John’s you have to do better"

"If you are going to order from this Papa Johns, I highly recommend you order in the evening. Shaun is the manager is great. Over the years, I've had to call to upon delivery because the instructions weren't followed. After another incident, I simply told the delivery person, who apparently relayed the message to Shaun. He called me immediately and apologized and told me to call him whenever I place an online order. Since then, the pizzas are delivered as ordered. I've developed a rapport with few of the delivery personnel, who are super friendly and courteous and professional. Kudos to Shaun and the delivery team!"

"Worst experience I have ever had at a Papa Johns and I used to work at one. As soon as I walk in she yells “pick up” I didn’t know if it was a question or a state clearly it was a question to me but that’s not how you address customers walking into your store as a manager. My pizza literally looks like someone just put a bunch of veggies in the middle of the pizza in half. When I complained she said that’s what you ordered and walked away. I will never put business here again. The poor guy working the oven looked over it the way this lady was talking. Fire her and get a new store manager please."

"Only reason as to why I’m giving you guys 2 stars instead of 1 was cause the pizza was made on time . Everything else on this order was a disaster. Stuffed crust pizza had no cheese in it cause it popped out of the crust. I also ordered that cheese pizza with EX. Cheese but somehow I saw more marinara than cheese (most of the cheese you see is from the crust) . The new Oreo stuffed bites were by far the worst part. They were dryer than the desert, no cream inside and no drizzle at all! Very disappointed. Can’t even call and complain cause nothing gets resolved with this store they try to offer you a discount for your next order ."