Pollo Tropical 4211 Northwest 36th Street, Miami Springs, FL 33166

"Dumb stupid women work here. I came in for a pickup and the woman was more worried about hiding the order than coming to the counter asking us who we were picking up for. The lobby was full of people. I asked an old woman about driver o Im ups and she was clueless. None of these people speak English or Spanish for that matter. Then after 20 minutes I ask fauna and they have the nerve to tell me why I didn’t stop her to ask for the order. I put her in her place and told her that was HER job not mine. This woman is from Central America. You deserve to go out of business for this type of treatment to your customers. STOP HIRING IDIOTS"

"The location was only ok. The restaurant itself was not very aesthetically appealing, but the food was delicious and the portions were HUGE! I ordered the trio with a side of plantains."

"Food is good and lots of healthy options. Prices are fair and portion sizes are decent. Like your typical fast food restaurant, atmosphere is nothing special but ample amount of seats. This location is very busy and food is always fresh. So skip the burger and get something more nutritious for you."

"As a Master Barber at RAY’S BARBER SHOP LLC the high volume and excellent customer service get me exhausted. Getting my energy levels back to normal entitles getting a reliable source of food. Pollo tropical offers the resources needed for my daily ops. Highly recommend it to you your family and friends"

"Got take out seemed like an ok place. It was clean. Everyone was kind and the food was relatively quick. The chicken was ok, didn't taste grilled though, it was more like oven roasted. The skin had the consistency of a Thanksgiving turkey. The beans and rice were pretty good. The overall rating for this place is ok, it was just basic. Four stars."