Shake Shack Town Center Mall - Food Court

"WORLDS WORST COSTUMER SERVICE IN THE FOOD COURT IN THE BOCA MALL!!!!!!!!! You don’t have to like your job to do it right, I work in the same mall and interact with the same Boca attitudes too but doesn’t mean I don’t do my job correctly. When a costumer WALKS UP TO THE PICK UP AREA THEY SHOULD BE GREETED AND ASKED THE NAME ON THR ORDER. I got a notification on my phone that my order was ready and homeboy calling peoples name out looked me dead in the eye and ignored me. No one is forcing these people to apply at this place but the least you can do is DO YOUR JOB."

"Worst shake schack in the US! Ive been to many and this was a disaster. 20 min waiting for 2 burgers and messed up the order adding toppings when I ordered none. Manager did not care or offer to fix it and just turned her back on me. Dont go to this hole in the ground and tons of people before me had wrong orders also!"

"The person who took my order could not tell me how much caffeine was in the the caffeinated lemonade. Then after waiting for almost 10 minutes asked about my order and someone else made it for me. When I asked her how much caffeine was in it, she said she forgot to put it in. And then asked how much I would like. Seems like a fail. None of the workers seemed happy at all. Very low energy. I was going to get a burger next time we come to the mall but now I'm not so sure."

"Me and my husband had ordered dinner her through the kiosk. It took about 10-12 minutes to get our food but we knew it was busy. Once I received my food I looked at my grilled cheese and it was like a burnt pancake. I didn’t take a picture because I was just going to let it go and ask for a new one. The second I walked up to the counter I was ignored. 1-2 minutes went by until I had to get the managers attention myself. The second I showed her my grilled cheese she spoke very loudly and said “Just throw it away! Just throw it away!” I work in customer service and that is no way to respond to a customer especially a paying one. So I’m waiting another 10 minutes at least and not once does she ask the back where the grilled cheese is until right before it’s handed to me. I asked for her name because I thought it was very unprofessional how she handled the situation. “Tanya.” Then I go back to the table to my husband who shows me one of the burgers, may I remind you we also received 2 single burgers instead of the double cheeseburger he ordered. Also she didn’t even care to ask to replace my root beer float that was no longer that once I returned to my seat 13-15 minutes later. I have attached photos as well. Not a good presentation one bit. This is the worst shake shack we have been to, to say the least. Terrible service. Especially for 37$"

"This is the worst shake shack location. If you want to go to shake shack go to the one up the street on glades road. This location doesn’t no how to cook the food. My burger was served to me burned and crispy. The drinks are fixed as you order it and it sits there until it’s watered down."