Brooklyn Water Bagel

"I wanted to leave a positive review for this place because when it's good, it's good. But time and time again you will go home with food that is completely burned and inedible. They have no quality control in the kitchen. Who the heck looks at a black burned bagel and says, "yeah this is good enough to serve to a customer" . I just spent $16 on two bagel sandwiches and they are completely inedible. This is the 3rd or 4th time this has happened here, and I will never go back. Go to Bagel Boyz instead for a bagel, at least they take pride in their product and have some level of standards. The people working the kitchen and the management should be ashamed of themselves. This is an easily fixable problem with competent management but they do NOTHING to address the problem. WAKE UP brooklyn water bagel and look at what you are selling to people."

"I asked for NO CHEESE i am Lactose intolerant and all of the sandwiches had processed melted cheddar cheese they WOULD NOT PROVIDE A REFUND absolutely horrible service"

"Absolutely fabulous bagels. I always stop when I'm in the area. Easy in and out or sit and enjoy a bagel or breakfast. My only disappointment was the coffee. It's delicious but slightly above luke warm was a bit disappointing. The staff is usually pretty nice, and I should have asked to have it warmed up, but that's on me. I was halfway across the parking lot before I noticed. If you like Hot Coffee, check it before you leave. Otherwise enjoy a great bagel."

"I previously had this establishment rated as 4 stars. Until today i probably stopped off there once a week. The bagels are good, but good food cannot compete with time. On 11/11/23 I waited 26 minutes before I left without my food. I ordered at 7:30. There was only one other couple in the store already eating. I ordered coffee and a Jersey Boy bagel. I got my coffee and waited. I got a refill and still waited. I waited patuently until 7:56 am when I left without getting my order. There were 3-5 other orders behind me that were also still waiting when I left. Right before I left one gentlemen who ordered about 20 minutes after me complained and was told there was a large online order. Good to know that our orders were not misplaced but that was not what I wanted to hear. He stated he came in for a quick bite to go as he had to be somewhere. He wanted his money back. $7 is not much to me and my time is my most valuable commodity. I too cannot sit around 25+ minutes for a $7 breakfast sandwich. He asked for his money back. I simply left. It is unfortunate but I will not be going back. Good bagels if you dont need to order something to be made."

"This has been a favorite morning stop for a long time. It's clear the staff has changed. The friendly team is no longer there. And to my unpleasant surprise, as I get to the end of my Greenpoint sandwich, (which had a funny taste), the end of the bread looks like either it burnt or it fell on the floor and it picked up dirt. I could taste something gritty. I'm too angry and disgusted to go back in and show them this problem. I've already eaten most of the sandwich. I can only hope it was grit from a burnt bread and not from the floor. I am so disgusted, I don't think I'll be back there and take a chance again. I hope this doesn't apply to the other locations."