Panera Bread 3186 Northlake Boulevard, Palm Beach Gardens, FL 33403

"We waited over 30 minutes for a you pick two. We had to leave due to a meeting and went to get a refund. The manager did not return my tip. Ended up going to Chick-fil-A and received our meals in 5 minutes with a packed restaurant."

"On 1/3/24 my husband went into the Panera Bread on Northlake Blvd. with a $50.00 gift card and the cashier told him that his order went over the balance on the gift card. So without asking how much the overage was my husband gave her a $20.00 dollar bill and she gave him nothing back. So he asked for his receipt and it was for $45.19 so he said where is my change. She told him that their protocol was to put the change on the gift card. He refused to leave without his money. So the cashier went to get her supervisor whose name is Christa and she said that their protocol is to put the money back on the card but you wouldn’t see it right away, so we waited a couple of days and never showed up on the card. So when my husband came home I called the number on back of the gift card and it said the card cannot be re-loaded. The next day I called Panera Bread back and spoke to Amy who is supposed to be over both the cashier and Christa. The names that shows on the receipt shows the cashier as Chrisbeth. Well Amy says that she will look at the video and get back with me, she never called me so I tried calling her and she had left for the day. Well I called her the next day and she said she looked over the video and it showed the cashier giving him his money back, and that the card could not be re-loaded but she would look over the video again over the weekend and get back with me and again she never did. I called today and Amy said she will give us a gift card and I told her no way do I want anything to do with them again. People watch out for this location’s Panera Bread because they are playing a quick switch and bate game. We are all suffering in this inflation so with restaurants and stores going up on prices we surely don’t need cashiers stealing and robbing us of our last dollars. They should be ordered to wear voice cameras like police seeing they can’t be trusted. I rated this store a 1 but they don’t deserve that."

"Stopped here for breakfast on my way back from Miami on January 7th. Was not at all pleased with the customer service and the food. There were three girls working and you can hear them cussing as they worked. One girl dropped food on the floor. Cleaned it all up and did not change her gloves after touching a dirty floor. They gave me a bagel that had what appeared to be a black type of plastic on it. They did replace it but they were rude about it like I was disturbing them. I will not ever stop here again. Please avoid this Panera Bread they are the worst. The manager should be ashamed of themselves."