Pollo Tropical

"Had to wait in line 20-25 minutes and then another 15 for fresh chicken. I'm grateful for fresh chicken but didn't expect the timing."

"Food is constantly good across the chains. This location how ever, needs help. After waiting 30+ mins in the drive thru, after the lady at the intercom said pull around for your order. I get to the second window, and the lady working second window, refuses to give me my order. Demands I pull out of line, and walk inside the building. Let alone the fact I ordered online 30+ minutes prior. Still had to wait another 20 mins for my food to be ready while waiting inside. Once I sat down to enjoy my food at home, noticed my beans was missing, and my chicken was missing the leg. I paid $11 for the absolute worst service, and didn’t even get all that I paid for. Tried calling the 1800 only to get a voicemail. This customer service needs major improvement before I bring myself to come back. Don’t expect a call back from corporate either. Needless to say, just don’t order from this location. The many others are far more pleasant!"

"Best crispy chicken I may have ever tasted. Yellow rice with veggies is good too. Chicken was fried while I was at the window and was very fresh and hot, made the whole car smell amazing I could barely wait til I got home to eat it."

"Terrible service! Called us names!! Got my order wrong and claimed I ordered it. I said "Family Meal" and she gave me something completely unrelated and argued calling us names. Tried to charge me an extra $10 for the wrong order and blamed me saying I should pay it anyways since I'm "wasting food". Will NOT be eating here again and I will be speaking to her manager!"