Charleys Cheesesteaks and Wings

"Honestly only leaving this review for Travesha (I hope that's how her name is spelled). She is an exceptional employee. I honestly thought she was the manager. She's the cashier, she's quality assurance (because both times I've been the cooks got EVERYONE'S ORDER WRONG even though she put in everyone's order correct). She is an amazing employee and truly the only reason we've been back."

"Nice people, great food, find the steak a lil on the salty side, but what I learned is, you can order it without salt lol,wasn't aware of that. Overall for me, definitely a five star experience there. Btw...their milkshakes are fantastic.....ps....don't tell my doctor lol"

"I've been to this store before and the customer service was poor. I ceased coming. I came in today and was pleasantly surprised. The staff was extremely kind and inviting. At the door, a young lady was handing out samples and greeting customers. Jamiah, the cashier, was really customer service oriented. She greeted me with a grin and informed me of my options. She also told me about an app that I could download to get a discount on my first purchase. The new employees have been fantastic. Thank you for looking after the business, management. I'm looking forward to returning."

"I frequent the belvedere location very often I normally mobile order that way no mistakes will be made on my order. today 5/20/23 I thought I order my usual the cheese steak meal no tomatoes or mushrooms with extra pickles and large strawberry lemonade. The female cashier unbeknownst to me just charge me for the drink and sandwich. After a 10-minute wait I was handed my food by Jordan (this is important to know) as he turns around, I said excuse me may I please have some ketchup. I get to my car check my bag to skim a few fries to find none so I go back into the store and tell Jordan hey I did not receive my fries he say with a less than friendly tone what is your order number which I tell him he tell me that I did not order them cool that is not a problem now the problem I have the line is long I should not have to go through the process again after waiting in line for another five minutes Jordan rings me up for the fries I ask his coworkers for his name. I assume one of his coworkers tells him he offended the black hair woman so he goes to apologize to the woman he assumes he offended when he finds out it is me, he does not otter not one apology. he goes on to talk to his male coworker about the situation while pointing at me which I state do not point your finger at me. when Jordan packages up my fries he lightly tosses it on the counter in front of me not handed it to me like he did with the sandwich earlier or any other times I came to this location. I will be sending this to corporate as well."