HOKKAIDO Sushi & Teppan

"Visited on 2/17/24. The evening started off well. We called and made a reservation for a large party. Seated within 10 minutes of our scheduled time. Waitress came over and greeted us. She was a bit disjointed when taking our drink orders. Normally orders at a hibachi restaurant are taken in seated order. We tried to help by correcting our party to let her take do the drinks in order. She said it's fine, she can handle it. Cool! Didn't have a full bar so we just ordered soft drinks. This is where the service began to take a turn. Brother in law ordered a lemonade but asked the waitress to please dona half lemonade and half water. Waitress was confused and offered to bring the lemonade and water in separate glasses to have him mix it. No idea how to accomplish that with 2 full classes but ok..... Drinks come out and 3 Pepsi glasses on the table. 2/3 normal color the 3rd was the color of ginger ale. I clarified what my sister ordered and she said Pepsi. We told the waitress and she said yeah, she noticed it and just said it's probably because syrup needed to be swapped out. Why serve it to your customers is beyond me. We just asked her to please give us something different. Appetizer time.... As she was taking an appetizer order, she was explaining the difference between sashimi and sushi. I had some fun poking fun at my brother in law... supporting the waitress as she explained it.. all fun no ill intentions. Waitress again going out of order and skipped an entire section of my party. We had to call the waitress back to take their appetizer order. Soups come out, brother in law didn't care for the onion soup and wanted miso soup instead. The waitress said if you wanted a different soup, you could have told me during ordering. If I have to switch it now, I'll have to charge you for it. We weren't aware that was an option but ok..... The rest of the soups come out and the broth was darker as she went around the table until the last 3 were brown. Not eating that. Told the waitress and she told me that it's fine it's just because the soup comes from the bottom of the pot. I told her no, we can't eat that. She then repeated what she told me only slower like I didn't understand. I told her to change them. She said they have to cook it. I told her that we aren't the only guests who would need soup, I'm sure you would have fresh soup to serve us. She repeated again that they have to cook the soup. At this point we requested a manager. Someone came by and we told her about the soup, we were offered miso soup with no issues. The waitress returned with appetizers and we attempted to encourage the waitress. We told her that we're not being difficult but we can't eat something that doesn't look right. She just gave a face and mouthed "whatever". At this point my sister told the waitress that we needed to see a manager immediately. The hostess came over and as the replacement soups were being served, there was a bug in one of the soups. Really!!?? The waitress wanted some context and told us that there has been an issue with the waitress all night. Manager came over and we told her the situation. At this point they switched out the waitress. The new waitress and the hostess said that this has been occuring more frequently with this waitress. We saw the waitress one more time but I believe she was sent home soon afterwards. The food was ok but the experience really ruined the evening. We were offered nothing except for the waitress swap."

"Worth every penny, Hokkaido has some of the best sushi/sashimi (not to mention their curry) you can get in Central Florida."

"Amazing experience, just 1 thing we weren't happy with. I understand we were a large group, we went for the happy hour hibachi. The happy hour menu was on our table & when we ordered we assumed we were getting happy hour hibachi only to find out when we got our bill we got charged the dinner. The waitress never asked or specified the difference. She assumed & charged us for the dinner. My suggestion, specify when you order. Other than that great job. We'll definitely be back"

"This Japanese restaurant is a little gem in Winter Springs serving delicious dishes with ingredients that you can taste that are fresh. They also do hibachi style cooking for this who prefer this. The place is very clean and the servers were friendly. Every sushi ordered was tasty and just wanting for more.i would suggest to come to this place an try it out."

"I've tried a hibachi dinner with chicken and Chilean seabass. The chef's show was fun, food tasted expectedly good, the service was prompt, and hot sake - well, hot. Happy hour ends at 6:30pm and offers some very good deals on drinks and hibachi. It's a bit of a drive for me, but well worth the actual hibachi table and a show (many Japanese restaurants offer hibachi dinner cooked in the kitchen)."