Bono's Pit Bar-B-Q

"Danielle is our normal waitress but she was the hostess today. We had Logan and he was very good. Hopefully Danielle will be back as a waitress because we always ask for her. She is the main reason we come to this Bono’s location. She is our 5 star waitress and she remembers my order because I get the same thing every time. I like that ins waitress."

"Very good every time. Sweet tea by the gallon!!! Love their smoked turkey. It’s right up there with the best I’ve tasted around the country. Always go here at least once when I’m in Jacksonville"

"This location has become so hit or miss it is ridiculous. If it isn't the wing size or quality, they are skimping on the toppings but charging you more. We ordered two BBQ turkey salads and 10 wings tossed in buffalo and spicey sauces. The receipt reflected our order, but the order we received was not what we have come to expect from Bono's. The turkey was diced into very small pieces and less than a fourth of the serving size we have come to expect as customers of this location. The wings we received had ZERO sauce as requested and reflected on our receipt. Spoke with Jay to see how he could accommodate us for completely screwing up our order. Jay showed no empathy for our situation and was unapologetic for the poor service and poor quality of food we received. It is 7:15 in the evening and our kids are hungry and the only resolution he had for me and my family was to drive back to Bono's let them see how they messed up our order so we could wait another 20 minutes for them to make our order over again. It is now 7:55 and we are still waiting for the order to be remade...It will be 8:30 before I am able to get my family fed, and later than that before our kids can get a bath and in bed for the night. Itis just horrible the lack of customer service demonstrated by Jay and this location the last few times we have tried to give it another shot. At this point - I won't be going back ever. Use to be a place we ate at once or twice a week...NO MORE! We will spend our hard earned money else where moving forward! thanks alot Jay!"

"Disappointing is an understatement. Not sure what’s happened at Bono’s over the last couple of weeks, but boy has the standard dropped. Last week, old cold fries and mac&cheese instead of Coleslaw. This week same old cold fries and no mayo in the Coleslaw (dryer than the Sahara desert). Used to be a weekly customer, but now looking for a new BBQ haunt."

"We have a great time at this location the Food is great the Sweet Tea is awesome and the portions are spot on I'm usually very full when we're done. Try the Fried Squash it is a great appetizer before your BBQ plate shows up to finish you off. Will be back soon. You have to try this location"