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Zaxby's Chicken Fingers & Buffalo Wings
12301 San Jose Boulevard, Jacksonville, Florida, United States
About the Zaxby's Chicken Fingers & Buffalo Wings
Zaxby's Chicken Fingers & Buffalo Wings is a popular fast-food restaurant located at 12301 San Jose Boulevard in Jacksonville, Florida. Known for their delicious chicken fingers and flavorful buffalo wings, Zaxby's offers a wide variety of menu options to satisfy any craving. With a casual and inviting atmosphere, this restaurant is the perfect spot to enjoy a tasty meal with friends and family. Whether you're in the mood for a classic chicken sandwich or a spicy buffalo wing platter, Zaxby's has something for everyone. Visit us today to experience the mouthwatering flavors of Zaxby's Chicken Fingers & Buffalo Wings.
Photos of Zaxby's Chicken Fingers & Buffalo Wings
12301 San Jose Blvd, Jacksonville, FL 32223, United States
Opening hours of Zaxby's Chicken Fingers & Buffalo Wings
Monday:
10:30 - 21:00
Tuesday:
10:30 - 21:00
Wednesday:
10:30 - 21:00
Thursday:
10:30 - 21:00
Friday:
10:30 - 21:00
Saturday:
10:30 - 21:00
Sunday:
10:30 - 21:00
Reviews of Zaxby's Chicken Fingers & Buffalo Wings
"My family ate at this place a few times a month, at least. We typically order a chicken sandwich, chicken fingers, and a kids finger meal. Thankfully it’s hard to screw that up but more often than not they’d forget extra sauces (that I paid for) or forget to swap coleslaw for toast or fries, give us a reg vs spicy chicken sandwich, etc. But I would just let it slide because the food is good and I’m not that high strung. My last experience was so bad that I will not spend another dollar at any Zaxby’s. I ordered the same thing I always do…they asked me to pull up to a spot in the drive through after I paid for my order, which is almost a given when you go there but this time made no sense because there was nobody even in line behind me. When I got home, one of the meals was completely wrong. There were no sauces in any of the boxes, except the kids meal which had Zax sauce (I specifically asked for ranch), no sauces at all in the other two meals, and missing the five extra sauces that I paid for. We had just got back into Jacksonville after a ten hour roadtrip and went straight to Zaxby’s on our way home so I wasn’t going to just let it slide this time. I called the restaurant and spoke to the cashier. I explained to her that the order was wrong but that my wife was just going to eat it, and that they forgot all of our sauces. She offered to remake the food or give me a refund for the wrong order. I opted for the refund so she asked me to bring my receipt in. When I got to the restaurant, the “manager” (Faith) declined to refund my money because I didn’t have the food. I told him I just spoke to the cashier and explained the situation. They told me to bring in the receipt for a refund, so here I am. He then told me that my receipt was NOT the receipt for my food (it absolutely was the receipt), but he also refused to give me the receipt back. Weird. He told me that I was not getting a refund and threatened to call the police if I didn’t leave….So I called Zaxby’s corporate office (which was great BTW) and the representative stayed on the line with me until the police showed up. She says that my card is being refunded for the entire order but I haven’t seen it yet. I am thoroughly disgusted by this situation. It takes a lot for me to write a review, especially a negative one, but this was the absolute worst experience I have ever had at any restaurant. I worked in the service industry for 15 years. It is not hard to look at a ticket and put the right thing in the bag, or to be hospitable and courteous, and to not treat customers like an inconvenience when they walk in because they interrupted your phone scrolling time. If this review gets in front of anyone that matters I’d highly encourage you to look deeper into how this particular store is run. It’s the only one I ever go to so I can’t comment on others but I hope they aren’t all this bad. We have been going there for YEARS and the last 2-3 are really when all of the problems started. The food stayed good but the service is just awful now. Thanks"
"I had a terrible experience at this location. Waited 10 min at the drive through, at the menu, waiting to order the food. The staff member asked me to wait, then took~10 min to begin to take my order with nothing said back to me like "we are working on a big order" or "it will be a few more minutes" Pulled up to the window and paid, and was asked to pull over to a spot to wait. Then they forgot me there. After waiting another 15 min( at least) I went inside to check, bc I was going to be late back to work at this point. No one acknowledged my wait, Noone apologized for the lack of communication. I just tried to get my$$ back and I will not return to that location"
"There's not much to not like for fried chicken and fries :-) The dining room seems less used recently, so no big wait - though I've seen the drive through get quite backed up. I don't love the polystyrene boxes, particularly for dine-in - but I get it, hopefully they'll switch to something more recycle-friendly in the future. The coke machine has plenty of variety, though seemed to be low on gas and ice when we visited. There are shelves for pick-up orders including driver services, added since we last dined in."
".we just went to zaxby and this is what our grill chicken looked like. Burnt?????? Why do we bother and the fries were soggy . what is wrong with this zaxby not opening the lobby?? All the other one are. again they took the fries and double cooked them ,they were so brown it wasn't fuñny. And I ask was fries with no salt????? And when the girl brought me my food after I had to wait she was a little cocky. I just went again and we'll all my food was cold. Will they ever get it????This place and getting worse, it use to be ok. But now they have young mgr who talk to there customer like we are all in high school.I had a young lady ask to take my order and when I started to tell her she said , sorry the other girl can do it. REALLY!!!!! The food well it ok, but if you don't ask for it to be fresh it will come out room temperature. I am not paying for that."
"This particular zaxbys always has great service. They are always quick to get your food and very accommodating. This time we had some salads as they like to call it. They were made perfectly as requested. The fried house and the fried Cobb are great I definitely recommend them at any time your in the area."
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