Red Lobster

"I went here the other day with my boyfriend for an early dinner. We were seated immediately, it was not busy. We waited at least 5 minutes before a waitress came to take our drink order. I do not recall her name, but she had pink hair. We waited. When we finally got our drinks she told us she'd bring bread in "a few minutes". She took our food order around this time, and we ordered endless shrimp. About 15 minutes later we finally receive the bread. As time goes on we begin to wonder what's going on. We overhear the woman with her family beside us saying she has also waited nearly an hour. She then received her food with mistakes made. We also overheard that someone was having an issue with their bill. We then overheard what we assume was a manager scolding the staff for the extremely long wait times that people were having. We apparently weren't the only ones waiting ages for our food in a very much not busy restaurant. However, the manager never approached us to make any of this right. We waited upwards of 45-50 minutes, and were ready to complain when we finally received our food. Most of it was not hot, and some of it was clearly overcooked. She did not bring me my side, but instead brought me two extra dishes unprompted and extra drinks. We were very confused, considering she never addressed the wait time, nor apologized. We barely saw her the entire time we were there. We will not be returning to this location in the future and I would not recommend it. The best thing was the biscuits, they were delicious, but not worth the experience."

"08/12 Update: I went back Saturday around 6:43pm. It took around 8 minutes to be acknowledged and then another few minutes for the manager to have someone tell us it will be 35-40minute wait to be seated. The restaurant was nowhere near full, so there were plenty of tables. There were also quite a few waitresses, so it was unclear as to why we couldn't be seated. The lobby area was hot and we asked if we could seat at table inside where it was cooler. Our request was denied. There was four other families waiting, but due to the lack of communication from the manager they all left. The manager never came out even when requested and could definitely use some customer service training. The clam chowder was luke warm at best, but our all you can eat shrimp were good. ~ I placed an order over the phone, and somehow the call center sent in the incorrect item for one of my meals. I brought the food back, and the waitress and manager made it correctly without any issues."

"Not a good experience with this side of town .. we waited 15 minutes before seating because the host was no were to be found and all staff were in the kitchen or out of site .. there customer service was the worst I've ever seen .. over half of there food was not in stalk and the rice was dry and tasted old .. we were seated in a section that was separated from eye view making us wait even longer to be served.. we finally got food 2hrs later and our fries did not come until the end of out meal . 120 bucks gone down the drain. My mother in law birthday experience was not good at all .. parking lot lights and out side sign never came on making place looked closed after we left .."

"We went to Lunch with Our Ancestry DNA discovered family. The Hosts was very friendly, Our waitress was very nice and quick with service. The drinks came out fast and the biscuits were tasty. The food came out hot and delicious. The bathroom was clean. I had such a great experience. The Parking lot had a lot of spaces inside of a area with a lot of other restaurants."