Jay Hospital

"The lack of empathy from staff is frustrating. I guess they treat a lot of addicts, bc soon as you come in looking like hell from being sick, they assume you're on drugs. My husband has had a mystery illness for 6 yrs. Nausea, vomiting, severe back pain, can't urinate or poop during these episodes, diaphoretic, and becomes severely dehydrated. The pain so bad this time, it's day 4 no sleep for he and I, hence why I'm writing a review at 4am. 2 nights ago he ended up going in when he was so dehydrated his muscles were cramping and knotting up. The Er nurse that triaged, him kept inquiring if my husband did heroine, crack, meth...he stated no. Then the nurse proceeds to go further into detail and say you sure, we usually see people who do drugs get this dehydrated? Basically my hubby had to get snippy with him and tell him NO, keep in mind he is running on fumes, and 6 yrs of this we are wore out. So he goes to take my hubby bp and my hubby turns chair slightly before he sat down to give the nurse his attn and face him, the nurse very ugly, "don't move the chair." I'm so disappointed in the services received. They have no problem taking our money and not delivering care. Nothing worse than paying for a product and not getting it or disappointed. At what point can we get refunds for healthcare for undelivered care or leaving just as bad as you came in? We've spent 1000s to BH, depleted our savings over 6 yrs looking for help. If it wasn't for patients, these people wouldn't have a job. We are in desperate need of a caring attentive caregiver that will help us. When someone is sick, it doesn't just affect them, the whole family unit is affected. We have a daughter in a wheelchair who needs cared for, even when we sick, while I try to work fulltime, so when I have my husband ill, it's twice as difficult on our family. So to be accused of doing drugs of heroine, meth, crack in nature when your trying to get help is frustrating. Then to top it off, we pulled his recods up online, to find they drug tested him, and never disclosed, nor asked if we agreed to it or cost to do it in general, but it showed them he wasnt lying. Soon as you mention pain, they look at you like you're there for pain meds...no we just want resolution, help, figure out what's going on. My husband doesn't want to live on pills if he doesn't have to. Def would not recommend going to BH for compassionate care, west florida- you have a new pt."

"As soon as we were able to get to the back. They took some swallows and took his temperature and he had a fever 101.someing they still have not came in to give him anything. We've been here for about About an hour or more. They have not even came in and checked on him or give him something to break his fever, I stepped out and I asked them if they can't come in here to give hem something for his fever. Then we will go find another ER that will take care of him. Needless to say about a few minutes later the doctor came in The doctor gave me the results that I thought was going on with him. The nurse released us after the doctor said that she was going to give my son something for a fever. I had to remind the nurse that she has not gave my son nothing to break his fever to come home with. So yes, they were going to release my son. With Running a high fever and his ear hurting and coughing the doctor was supposed to give him some antibiotics and some medicine to break his fever. So guess what they were going to do was release him with nothing until I said something."

"Sunday was the second time a Baptist Facility first Gulf Breeze ER and now Jay ER sent me home and it was a serious mistake. Jay ER didn't take urine, blood or do any X-rays even though I have an extensive history of severe spinal infections and I felt I may have another one developing. They gave me two shots (pain and a muscle relaxer) and sent me home. The ER doctor didn't even listen to me. His note contains information that is inaccurate and that I never stated. The next day I came to sacred heart hospital they did labs, blood cultures, urine cultures and an MRI. They gave me IV antibiotics in the ER because the preliminary urine culture was positive. They discharged me that day but also stated that I should expect a phone call following up. Sure enough at 0730 the next morning I got a call to come back for admission. I have two different infections one in my urine and another in my blood and I have diskitis because one of the infections spread to my spine. Within 36 hours of being at Jay ER I have been admitted on heavy antibiotics. Almost the exact same thing happened at Gulf Breeze ER. I had altered mental status because I had a severe spinal infection and my pain was becoming uncontrollable. But they thought it was due to being on drugs. Within 40 hours of being there I was on lifeflight to Shands for emergency surgery and bumped to the first case! Neither ER took me seriously. Please don't go to either of these facilities if you have anything you might feel is serious. Maybe a broken toenail or a slight cough they could handle. I will be retaining an attorney."

"This hospital and the staff (every single one of them) have been amazing beyond words. I've been here 5 days a week for 8+ hours a day for over 2 weeks now w a client, and I am so impressed with everyone here. Not just the nursing staff, but dietary, housekeeping, therapy...EVERY SINGLE PERSON HERE is genuinely caring, compassionate, kind, and hardworking and always showing dignity to patients!"

"My father has recently been a patient here, and he received excellent care! All of the nurses we encountered were wonderful! All nurses and techs kept him turned and his feet propped to prevent pressure areas every 2 hours without family asking. My father had previously been a patient at GB and the Pensacola campuses, and the Jay campus by far exceeds the other 2 campuses in friendliness and care in addition to nursing skills. The Social Worker is established. Knowledgeable and helpful. Dr Pardue is a jewel! The Jay Hospital has had recent facility renovations and the floors and facilities are clean. Jay should be very proud of this community resource!"