Pollo Tropical,

16201 SW 88th St, Miami, FL 33196, United States

"Second time with issue at this location. This time food was good since I didn’t order soup, but 3 tropichop and my son even asked for extra sauce. No sauces at all. Can’t trust drive-thru…. Yes I needed confirmation this place needs to be erased from our list and just got it."

"Customer service is horrible. I ordered through doordash, waited almost an hour for my food, they bring it to me wrong. It was $15 getting my money back on that app is difficult. They brought me rice and beans, w a tiny bit of lettuce and NO CHICKEN, no protein…I paid $15 for rice n beans… I had to drive myself to pollo after waiting an hour and ask them to correct my order. On top of everything, the girl at the window telling me with an attitude “that’s how the lettuce comes” as if she was tryna make a point and that the cook was going to re make it so they can put the chicken I did not appreciate her response nor attitude. She could’ve kindly offered to put more knowingly they were the ones who messed up my order and packed it wrong after waiting for so long on top of me having to drive a distance after paying someone to bring me the wrong order. When I received the food they had re-made there was 4 chicken strips in the tropi-chop. I was too hungry to even complain, I left. They did not offer me anything and treated me as if sh*** free. They need to be more aware of reading orders and they need to work on having better customer service. They made my experience worse. The Tropi chop I received was nowhere near the $15 I had spent to have it made and delivered to me, and it was not worth the drive nor the gas waisted. They were very unprofessional and it wasn’t the first time I’ve had this experience."

"Are we in the U.S??? Went to Pollo Tropical on Kendall Drive near 117th Avenue. Nobody in the restaurant spoke English and had to help a family who did not speak Spanish. So, if the staff in a restaurant do not speak English and the customer does not speak Spanish is it the responsibility of the restaurant to provide translation services??? This is getting ridiculous. I really enjoy the food from Pollo Tropical and it’s sad that English is not even a requirement anymore."

"I bought a trio combo, which came with churrasco, chicken which were both great, but then some nasty sausage came with it. Absolutely gross, tasteless and dry. My order was supposed to included crispy chicken, no sausage... wouldn't be a problem if the sausage tasted like food"